Showroom Customer Service Representative

Ferguson
Illinois
Workplace: OnsiteFull timeUSD 50,000 - 60,000 annuallyFunction: Customer Support (Service Desk)Experience: 2-5 yearsSkills: ["Customer service","Communication","Time management","Organizational skills","Multitasking","Teamwork","Self-motivation","Relationship building","Learning agility"]

Assist customers on the showroom floor by providing responsive, personalized service and product knowledge. Support Outside Sales Associates and showroom sales consultants with administrative tasks that ensure orders and quotes are accurate and timely. Update customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information—helping drive customer success and smooth day-to-day operations.

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Ferguson
Ferguson
3 days ago

Showroom Customer Service Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Assist customers on the showroom floor by providing responsive, personalized service and product knowledge. Support Outside Sales Associates and showroom sales consultants with administrative tasks that ensure orders and quotes are accurate and timely. Update customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information—helping drive customer success and smooth day-to-day operations.
Location: Illinois
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Assist customers on the showroom floor and provide knowledgeable customer service.
  • •Support Outside Sales Associates and showroom sales consultants with administrative functions to meet customer needs.
  • •Provide timely quotations and ensure accurate order processing to support personalized service.
  • •Update customer contracts and coordinate deliveries with the warehouse.
  • •Answer sales calls for general information.

Pay and Benefits

Salary: USD 50,000 - 60,000 annually
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kParental Leave

Key Requirements

  • •2-5 years of prior customer service experience preferred.
  • •Strong communication skills for phone and in-person sales, with time management and organizational skills.
  • •General digital literacy and the ability to multitask.
  • •Results oriented with the ability to meet goals and build relationships in a team environment.
  • •Ability to learn quickly, self-motivated, and passionate about customer service.
Experience:2-5 years
Skills:Customer serviceCommunicationTime managementOrganizational skillsMultitaskingTeamworkSelf-motivationRelationship buildingLearning agility

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn