Service Advisor - Land Rover SW Houston

Sonic Automotive
Houston
Workplace: OnsiteFull timeUSD 75,000 - 150,000 annuallyFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Customer service","Multitasking","Organizational skills","Time-management"]

Serve as a key member of the service team by greeting customers, listening to concerns, and documenting vehicle issues. Coordinate with technicians to diagnose, repair, and deliver timely updates on service progress, timelines, and estimated costs. Obtain customer approval, maintain detailed service records, process payments, and resolve complaints professionally. Stay current on automotive technologies and maintenance recommendations.

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FursaFursa
Sonic Automotive
Sonic Automotive
2 days ago

Service Advisor - Land Rover SW Houston

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Serve as a key member of the service team by greeting customers, listening to concerns, and documenting vehicle issues. Coordinate with technicians to diagnose, repair, and deliver timely updates on service progress, timelines, and estimated costs. Obtain customer approval, maintain detailed service records, process payments, and resolve complaints professionally. Stay current on automotive technologies and maintenance recommendations.
Location: Houston
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Greet customers professionally and document vehicle concerns accurately.
  • •Explain recommended services and repairs with clear cost estimates and obtain customer approval.
  • •Schedule appointments and manage service bay availability to support timely repair completion.
  • •Provide ongoing updates on vehicle status, repair timelines, and any delays.
  • •Maintain service records, prepare invoices, process payments, and resolve customer issues.

Pay and Benefits

Salary: USD 75,000 - 150,000 annually
Perks:Health InsuranceDentalVision401kPaid LeaveGym MembershipTravel Allowance

Key Requirements

  • •1+ years of experience as a Service Advisor in an automotive dealership.
  • •Strong communication and customer service skills.
  • •Knowledge of automotive systems with basic technical understanding.
  • •Ability to multitask and thrive in a fast-paced environment.
  • •Valid driver's license with a clean driving record and ability to pass pre-employment testing (background checks, MVR, drug test).
Experience:1+ yearsAutomotiveAutomotive dealership
Skills:CommunicationCustomer serviceMultitaskingOrganizational skillsTime-management
Licenses:Driver's license
Languages:English
Tech Stack:CDK

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn