Sales Assistant - Group Benefits

Nationwide
United States
Workplace: OnsiteFull timeUSD 46,345 - 65,100 annuallyFunction: Administration & Executive Assistance0Education: high_schoolSkills: ["Communication","Problem-solving","Process improvement","Attention to detail","Mentoring"]

Support Group Benefits sales inquiries across calls, email, chat, and fax for internal and external customers, providing product knowledge, resolving concerns, and escalating complex issues. Execute and document sales-related projects, collect and verify data throughout the sales process, and maintain reports tied to sales production. Collaborate with departments to ensure accurate documentation and confidentiality while using Nationwide systems, billing concepts, and strong communication to improve processes.

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FursaFursa
Nationwide
Nationwide
1 month ago

Sales Assistant - Group Benefits

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 28 days agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Support Group Benefits sales inquiries across calls, email, chat, and fax for internal and external customers, providing product knowledge, resolving concerns, and escalating complex issues. Execute and document sales-related projects, collect and verify data throughout the sales process, and maintain reports tied to sales production. Collaborate with departments to ensure accurate documentation and confidentiality while using Nationwide systems, billing concepts, and strong communication to improve processes.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Handle basic to complex customer inquiries via calls, emails, chats, and fax with professional, accurate support.
  • •Provide product knowledge, resolve concerns, and escalate complex questions to appropriate teams.
  • •Initiate, execute, communicate, and document projects as needed.
  • •Collect, enter, organize, and verify sales process data; input and track information in relevant databases.
  • •Identify process improvement opportunities and mentor new hires and incumbents.

Pay and Benefits

Salary: USD 46,345 - 65,100 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisabilityPaid Leave401kPension

Key Requirements

  • •High school diploma or GED (required).
  • •0–2 years experience (preferred), with education/experience equivalency considered.
  • •Advanced product knowledge and insurance regulations knowledge.
  • •Excellent working knowledge of Nationwide systems and sales processes.
  • •Excellent oral and written communication skills, with intermediate problem-solving ability and attention to data accuracy.
Experience:0InsuranceCustomer serviceData entrySales operations
Education:High School
Skills:CommunicationProblem-solvingProcess improvementAttention to detailMentoring
Tech Stack:Office softwareWord processorsSpreadsheet applications

Company Brief

Nationwide
Nationwide is a mutual insurance and financial services company offering auto, home, life insurance, retirement planning, investments, and banking products for individuals and businesses across the United States.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Columbus, United States
Founded: 1926
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