Customer Experience Banker - Memphis Raleigh

Huntington Bancshares
Memphis
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsSkills: ["Customer service","Relationship management","Communication","Presentation","Problem-solving"]

Serve as a financial concierge for walk-in customers, proactively identifying financial goals and recommending deposit and other banking products. Provide excellent customer service, resolve customer issues, accurately process transactions, and balance daily. Drive customer growth through a disciplined sales process, follow-up, outbound calling, and referrals, while educating customers and connecting them to other bank teams. Follow operational, security, risk, and regulatory policies.

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Huntington Bancshares
Huntington Bancshares
5 hours ago

Customer Experience Banker - Memphis Raleigh

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Last checked: 5 hours agoStatus: Live

Job Summary

Serve as a financial concierge for walk-in customers, proactively identifying financial goals and recommending deposit and other banking products. Provide excellent customer service, resolve customer issues, accurately process transactions, and balance daily. Drive customer growth through a disciplined sales process, follow-up, outbound calling, and referrals, while educating customers and connecting them to other bank teams. Follow operational, security, risk, and regulatory policies.
Location: Memphis
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues.
  • •Educate customers on consumer deposit products and keep customers informed about available options.
  • •Proactively grow customer relationships through disciplined sales, new customer follow-up, outbound calling, and referral sourcing.
  • •Educate and refer customers to other areas of the bank to deepen relationships.
  • •Process customer transactions accurately and efficiently and balance daily while following policies and procedures.

Key Requirements

  • •High school diploma or GED and at least 1 year of customer service or military service in an administration, contracting, civil affairs, or similar role, or a Bachelor's Degree.
  • •1+ year in customer service in banking, financial services, or goal-driven retail sales (preferred).
  • •Cash handling skills (preferred).
  • •Comfort with technology such as mobile services and online banking services.
  • •Adhere to operational, security, risk and regulatory policies and procedures.
Experience:1+ yearsBankingFinancial services
Skills:Customer serviceRelationship managementCommunicationPresentationProblem-solving
Tech Stack:Mobile servicesOnline banking services

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn