InterSystems

8 months ago

Director of Application Managed Services

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Lead global application management and managed services with VP-level scope and accountability. Own the worldwide operating model (SLAs, KPIs, delivery frameworks), drive quality and continuous improvement across distributed teams, and serve as executive escalation for critical issues. Build and scale SRE/reliability engineering, launch next-generation offerings like Interface-as-a-Service and agentic AI workflows, and standardize upgrade lifecycle execution while partnering with Product and Engineering.

Location: Boston

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Director level

Key Responsibilities

•Own and scale a global Application Management function across all regions for mission-critical client environments.
•Define and implement a standardized operating model, including SLAs, KPIs, and delivery frameworks, to ensure consistency and continuous improvement.
•Lead the U.S.-based managed solutions organization and ensure tight integration across infrastructure, platform, and application layers.
•Build and scale a modern SRE/reliability engineering function focused on reliability, automation, and observability.
•Define, build, and scale next-generation managed service offerings (Interface-as-a-Service, agentic AI workflows, and standardized upgrade services) and drive secure, compliant AI adoption.

Pay and Benefits

Salary: USD 180,000 - 217,000 annually

Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveLearning BudgetLife InsuranceDisability Insurance

Key Requirements

•15+ years of experience in enterprise software, healthcare IT, or managed services.
•Proven experience leading large-scale, globally distributed teams and operating at a senior leadership (VP-equivalent) level.
•Track record managing mission-critical application environments or SaaS operations, including building and scaling SRE or reliability-focused organizations.
•Deep experience with InterSystems products and interoperability/operational models (HealthShare, TrakCare, HealthConnect/HealthConnect Cloud, IRIS data platform).
•Experience with cloud and hybrid environments, integration frameworks/interface engines, DevOps/CI/CD, infrastructure-as-code, and observability/incident management tooling.

Experience:15+ yearsEnterprise softwareHealthcare ITManaged servicesSaaSGlobal teams

Skills:Strategic visionOperational rigorLeadershipContinuous improvementExecutive communication

Languages:English

Tech Stack:SRESite Reliability EngineeringInterface-as-a-ServiceAgentic AIAICloudHybrid cloudPublic cloudPrivate cloudIntegration frameworksInterface enginesDevOpsCI/CDInfrastructure-as-codeObservabilityMonitoringIncident management

Company Brief

InterSystems

Develops database management, interoperability, and analytics platforms—particularly for healthcare and financial services. Known for products like Caché, Ensemble, HealthShare and the InterSystems IRIS data platform enabling integrated data management and real-time applications.

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Cambridge, United States

Founded: 1978

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

InterSystems

8 months ago

Director of Application Managed Services

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Boston

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Director level

Key Responsibilities

•Own and scale a global Application Management function across all regions for mission-critical client environments.
•Define and implement a standardized operating model, including SLAs, KPIs, and delivery frameworks, to ensure consistency and continuous improvement.
•Lead the U.S.-based managed solutions organization and ensure tight integration across infrastructure, platform, and application layers.
•Build and scale a modern SRE/reliability engineering function focused on reliability, automation, and observability.
•Define, build, and scale next-generation managed service offerings (Interface-as-a-Service, agentic AI workflows, and standardized upgrade services) and drive secure, compliant AI adoption.

Pay and Benefits

Salary: USD 180,000 - 217,000 annually

Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveLearning BudgetLife InsuranceDisability Insurance

Key Requirements

•15+ years of experience in enterprise software, healthcare IT, or managed services.
•Proven experience leading large-scale, globally distributed teams and operating at a senior leadership (VP-equivalent) level.
•Track record managing mission-critical application environments or SaaS operations, including building and scaling SRE or reliability-focused organizations.
•Deep experience with InterSystems products and interoperability/operational models (HealthShare, TrakCare, HealthConnect/HealthConnect Cloud, IRIS data platform).
•Experience with cloud and hybrid environments, integration frameworks/interface engines, DevOps/CI/CD, infrastructure-as-code, and observability/incident management tooling.

Experience:15+ yearsEnterprise softwareHealthcare ITManaged servicesSaaSGlobal teams

Skills:Strategic visionOperational rigorLeadershipContinuous improvementExecutive communication

Languages:English

Company Brief

InterSystems

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Cambridge, United States

Founded: 1978

Website LinkedIn