Duty Supervisor

Etihad Aviation Group
Amsterdam
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 5-7 yearsSkills: ["Communication","Supervisory skills","Risk management","Decision-making","Coordination"]

Plan, direct, and supervise airport operations on each shift, ensuring safety, security, quality, customer service, and on-time performance are met. Oversee passenger and aircraft handling, manage safety/security risk decisions, report hazards and occurrences, and coordinate disruption recovery with Guest Control, Network Control, and SOC. Ensure emergency response and disruption plans are delivered and rehearsed, and support VIP/MAAS, PRM, and special guest handling while monitoring customer service KPIs.

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Etihad Aviation Group
Etihad Aviation Group
3 days ago

Duty Supervisor

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Last checked: 2 hours agoStatus: Live

Job Summary

Plan, direct, and supervise airport operations on each shift, ensuring safety, security, quality, customer service, and on-time performance are met. Oversee passenger and aircraft handling, manage safety/security risk decisions, report hazards and occurrences, and coordinate disruption recovery with Guest Control, Network Control, and SOC. Ensure emergency response and disruption plans are delivered and rehearsed, and support VIP/MAAS, PRM, and special guest handling while monitoring customer service KPIs.
Location: Amsterdam
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Plan, direct, and supervise the airport operation on duty, ensuring safety, security, quality, customer service, and financial objectives are delivered according to requirements and standards.
  • •Ensure adherence to local authority arrival/departure documentation and reporting, and make shift-based operational decisions to mitigate safety and security risks.
  • •Identify, report, and manage safety and security-related occurrences and hazards in line with company procedures and local regulations.
  • •Oversee passenger and aircraft handling operations on a shift basis, ensuring arrival/departure checklist, brand, policy/procedure, and regulatory compliance.
  • •Deliver and rehearse station emergency response, disruption planning, diversion/delay handling, business continuity plans, and coordinate flight-editing and special guest requirements while supporting disruption recovery with Guest Control, Network Control, and SOC.

Key Requirements

  • •Minimum 5–7 years of experience in service, hospitality, airline, or retail, with relevant knowledge of aviation/travel and/or airport policies.
  • •Previous supervisory exposure in a highly pressured, multicultural shift environment.
  • •Demonstrable knowledge of frontline service delivery and strong communication skills.
  • •Mature personality with outstanding communication and supervisory skills, with a passion to deliver service.
  • •Ability to balance guest-centric focus with corporate needs while maintaining the highest safety and security standards and coordinating teams/providers on shift.
Experience:5-7 yearsAirlineAviationTravelHospitalityRetail
Skills:CommunicationSupervisory skillsRisk managementDecision-makingCoordination
Languages:English (UK)

Company Brief

Etihad Aviation Group
Etihad Aviation Group (Etihad Airways) is the national airline of the UAE, operating passenger and cargo services worldwide from Abu Dhabi and providing aviation-related services across hospitality, maintenance and cargo sectors.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Government Funded
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2003
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