Technical Account Manager

Zipline
Uruguay
Workplace: RemoteFull timeUYU 1,485,000 - 1,815,000 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer relationship building","Technical problem-solving","Collaboration","Communication","Translating complex concepts"]

Serve as a technical advisor to enterprise customers across the lifecycle, leading implementation of standard and custom integrations, including API work, identity management (SSO/SAML/SCIM/OAuth), and data services. Translate business needs into scalable architectures, provide Tier 3 escalation for complex authentication/provisioning and synchronization issues, partner with Sales/Solutions and Engineering, and develop customer-facing documentation and enablement.

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Zipline
Zipline
1 day ago

Technical Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Serve as a technical advisor to enterprise customers across the lifecycle, leading implementation of standard and custom integrations, including API work, identity management (SSO/SAML/SCIM/OAuth), and data services. Translate business needs into scalable architectures, provide Tier 3 escalation for complex authentication/provisioning and synchronization issues, partner with Sales/Solutions and Engineering, and develop customer-facing documentation and enablement.
Location: Uruguay
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead implementation and delivery of standard and custom customer integrations, managing timelines to ensure successful outcomes.
  • •Configure and support identity management solutions including SSO, SAML, SCIM, and JIT provisioning, including identity migrations post-launch.
  • •Deliver customer implementations for GraphQL API integrations and data services, including Resource Library sFTP and BigQuery Data Connector integrations.
  • •Serve as a trusted technical advisor throughout the lifecycle, translating customer requirements into scalable technical solutions and improving workflows through integrations and automation.
  • •Act as Tier 3 escalation for complex integration and API-related issues, troubleshooting and partnering with Engineering to resolve authentication, provisioning, API, and data synchronization challenges.

Pay and Benefits

Salary: UYU 1,485,000 - 1,815,000 annually
Perks:EquityMedicalDentalVisionRemote WorkLearning Budget

Key Requirements

  • •4+ years in Technical Account Management, Technical Consulting, Solutions Engineering, Professional Services, or similar roles in a B2B SaaS environment.
  • •Experience working with enterprise customers, preferably retail technology.
  • •Hands-on experience implementing or supporting APIs, integrations, identity management, or enterprise SaaS platforms.
  • •Working knowledge of SSO, SAML, SCIM, OAuth, or enterprise identity providers (e.g., Okta, Azure AD, Google Workspace, Ping).
  • •Experience delivering customer-facing technical implementation or professional services engagements.
Experience:B2B SaaSEnterprise customersRetail technology
Skills:Customer relationship buildingTechnical problem-solvingCollaborationCommunicationTranslating complex concepts
Tech Stack:GraphQLRESTOAuthSSOSAMLSCIMOktaAzure ADGoogle WorkspacePingSFTPBigQuerySQLPostgreSQLMySQLRuby on RailsJiraConfluenceMetabase

Company Brief

Zipline
Provides talent acquisition software and recruiting workflow tools for hiring teams. The platform appears focused on helping organizations source, track, and manage candidates more efficiently.
Industry: HR Tech
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