Brillio

4 weeks ago

IVR QA Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Validate and ensure the quality of contact center solutions by testing IVR call flows, routing logic, and customer journeys. You’ll perform end-to-end voice, chat, and self-service testing, verify backend integrations across Amazon Connect and AWS services, and design and execute functional, regression, system, and integration test plans. Manage defects, produce quality metrics, and support UAT/production validation while working closely with developers and BA teams.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: QA, Test & Release Engineering

Seniority: Mid level

Key Responsibilities

•Validate IVR call flows, routing logic, and customer journeys.
•Perform end-to-end testing of inbound, outbound, and callback flows across voice, chat, and self-service interactions.
•Test integrations between Amazon Connect, AWS services, and backend systems, validating APIs, Lambda functions, and data flows.
•Design detailed test cases/scenarios/data and execute functional, regression, system, integration, and smoke/sanity testing during releases.
•Identify, log, track, and retest defects; collaborate with developers/BA teams and produce test reports, status updates, and quality metrics.

Key Requirements

•3–8 years of experience in QA or testing roles.
•Hands-on experience in IVR / Contact Center testing.
•Experience with Amazon Connect or similar platforms.
•Strong understanding of call flows, routing, and telephony concepts.
•Experience with API testing and backend validation (including AWS services like Lambda, S3, API Gateway, and CloudWatch).

Experience:8+ yearsContact centerWeb applicationsMicroservices

Skills:AnalyticalProblem-solvingCommunicationStakeholder coordinationAttention to detail

Tech Stack:SeleniumBDDZephyrCucumberAmazon ConnectAWSLambdaS3API GatewayCloudWatchCyaraHammerREST AssuredAPI testingChatbot/voice bot testingAmazon LexAvayaGenesysTest automation scripts

Company Brief

Brillio

Provides digital transformation and IT consulting services, including cloud migration, analytics, digital engineering, and managed services to accelerate business outcomes for enterprises across industries.

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Santa Clara, United States

Founded: 2014

Website LinkedIn

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Brillio

4 weeks ago

IVR QA Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: QA, Test & Release Engineering

Seniority: Mid level

Key Responsibilities

•Validate IVR call flows, routing logic, and customer journeys.
•Perform end-to-end testing of inbound, outbound, and callback flows across voice, chat, and self-service interactions.
•Test integrations between Amazon Connect, AWS services, and backend systems, validating APIs, Lambda functions, and data flows.
•Design detailed test cases/scenarios/data and execute functional, regression, system, integration, and smoke/sanity testing during releases.
•Identify, log, track, and retest defects; collaborate with developers/BA teams and produce test reports, status updates, and quality metrics.

Key Requirements

•3–8 years of experience in QA or testing roles.
•Hands-on experience in IVR / Contact Center testing.
•Experience with Amazon Connect or similar platforms.
•Strong understanding of call flows, routing, and telephony concepts.
•Experience with API testing and backend validation (including AWS services like Lambda, S3, API Gateway, and CloudWatch).

Experience:8+ yearsContact centerWeb applicationsMicroservices

Skills:AnalyticalProblem-solvingCommunicationStakeholder coordinationAttention to detail

Tech Stack:SeleniumBDDZephyrCucumberAmazon ConnectAWSLambdaS3API GatewayCloudWatchCyaraHammerREST AssuredAPI testingChatbot/voice bot testingAmazon LexAvayaGenesysTest automation scripts

Company Brief

Brillio

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Santa Clara, United States

Founded: 2014

Website LinkedIn