Cisco

1 month ago

Customer Success Technical Leader (Technical Account Manager : Splunk)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Join Cisco as a Customer Success Security Area TAM focused on Splunk ES, UBA, and SOAR to guide account teams and customers in achieving value realization. You will onboard and enable customers, perform health reviews, activate security use cases, and collaborate with Sales, CS, SE, and Solution Architects to deliver strategic, high-impact security analytics and architecture guidance across complex environments.

Location: Japan

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Onboard and enable customers, delivering prescriptive guidance and achieving onboarding milestones.
•Conduct health reviews and remediation by auditing usage, indexes, data models, assets/identities, dashboards, and searches.
•Plan and develop security use cases, including identifying coverage gaps, data integration, CIM compliance, and writing custom SPL.
•Activate features and frameworks (e.g., risk-based alerting, threat intel, threat hunt, UBA/UEBA, SOAR) to improve customer outcomes.
•Engage Area-aligned CS/SE management and account teams to address priorities, scope level of effort, and deliver strategic, case-based technical consulting (up to 90 days).

Key Requirements

•Deep knowledge of Splunk Enterprise Security configuration, administration, and development, including assets/identities, threat intelligence, notable events, adaptive response, and risk-based analytics.
•Data management experience with integrating and normalising data from diverse sources; understanding of CIM and data onboarding.
•Strong command of Search Processing Language (SPL); experience developing and optimizing correlation and risk-based alerting rules.
•Experience with UBA/UEBA and/or SOAR is preferred.
•Understanding of enterprise architecture across on-premise and cloud environments (AWS, Azure, GCP).

Experience:CybersecuritySplunkSecurity

Skills:CommunicationRelationship managementProblem-solvingMentoringLeadership

Certifications:GIACCISSPOSCP

Languages:English

Tech Stack:SplunkSplunk Enterprise SecuritySPLUBAUEBASOARMITRE ATT&CKCIMAWSAzureGCP

Company Brief

Cisco

Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1984

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Cisco

1 month ago

Customer Success Technical Leader (Technical Account Manager : Splunk)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Japan

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Onboard and enable customers, delivering prescriptive guidance and achieving onboarding milestones.
•Conduct health reviews and remediation by auditing usage, indexes, data models, assets/identities, dashboards, and searches.
•Plan and develop security use cases, including identifying coverage gaps, data integration, CIM compliance, and writing custom SPL.
•Activate features and frameworks (e.g., risk-based alerting, threat intel, threat hunt, UBA/UEBA, SOAR) to improve customer outcomes.
•Engage Area-aligned CS/SE management and account teams to address priorities, scope level of effort, and deliver strategic, case-based technical consulting (up to 90 days).

Key Requirements

•Deep knowledge of Splunk Enterprise Security configuration, administration, and development, including assets/identities, threat intelligence, notable events, adaptive response, and risk-based analytics.
•Data management experience with integrating and normalising data from diverse sources; understanding of CIM and data onboarding.
•Strong command of Search Processing Language (SPL); experience developing and optimizing correlation and risk-based alerting rules.
•Experience with UBA/UEBA and/or SOAR is preferred.
•Understanding of enterprise architecture across on-premise and cloud environments (AWS, Azure, GCP).

Experience:CybersecuritySplunkSecurity

Skills:CommunicationRelationship managementProblem-solvingMentoringLeadership

Certifications:GIACCISSPOSCP

Languages:English

Tech Stack:SplunkSplunk Enterprise SecuritySPLUBAUEBASOARMITRE ATT&CKCIMAWSAzureGCP

Company Brief

Cisco

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1984

Glassdoor: 4.0

Website LinkedIn Glassdoor