Field Technical Support

HP
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)0Education: high_schoolSkills: ["Effective Communication","Results Orientation","Learning Agility","Digital Fluency","Customer Centricity"]

Engage with customers to improve satisfaction by delivering standardized services and performing installations, maintenance, and repairs on customer equipment. Provide site support for break/fix activities and troubleshoot issues across IT infrastructure, including enterprise systems, servers, storage, and networking. Maintain work order and inventory documentation, follow quality benchmarks and safety standards, and assist with process improvements while learning new skills and supporting team efforts.

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FursaFursa
HP
HP
1 day ago

Field Technical Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Engage with customers to improve satisfaction by delivering standardized services and performing installations, maintenance, and repairs on customer equipment. Provide site support for break/fix activities and troubleshoot issues across IT infrastructure, including enterprise systems, servers, storage, and networking. Maintain work order and inventory documentation, follow quality benchmarks and safety standards, and assist with process improvements while learning new skills and supporting team efforts.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Engage with customers using established procedures to clarify needs, ensure requirements are met, and improve customer satisfaction.
  • •Perform installations, reinstallations, maintenance, and repairs on customer equipment according to industry standards and best practices.
  • •Deliver standardized services that meet established quality benchmarks and analyze/troubleshoot IT infrastructure issues.
  • •Maintain documentation for work orders, software, inventory, and other required departmental records.
  • •Provide site support for customer break/fix activities and provide technical assistance to third-party and channel authorized service providers.

Key Requirements

  • •High school diploma/GED/higher secondary education or commensurate work experience with demonstrated competence.
  • •Typically 0-2 years of work experience, preferably in HP products or related customer support/on-site support areas.
  • •Knowledge of customer support practices and customer relationship management to meet customer needs and procedures.
  • •Ability to install, reinstall, maintain, and repair customer equipment following industry standards and best practices.
  • •Basic technical problem-solving using established procedures, under direct instruction and close supervision.
Education:High School
Skills:Effective CommunicationResults OrientationLearning AgilityDigital FluencyCustomer Centricity
Tech Stack:Operating SystemsEnterprise systemsServersStorageNetworkingIT infrastructure

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
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Glassdoor: 3.8
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