Senior Technical Account Manager, Microsegmentation

Akamai Technologies
Dubai
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Relationship building","Communication","Presentation","Troubleshooting","Customer advocacy"]

Serve as the dedicated technical resource for enterprise customers, driving successful outcomes with Guardicore’s micro-segmentation, ZTNA, and DNS Firewall solutions. Build a detailed view of customer environments and deployment characteristics, create success plans, and coordinate with services and support to resolve technical challenges quickly. Act as the customer champion across product and internal teams, manage KPIs like retention, NPS, and customer health, and work remotely across the META region with on-site travel when required.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Akamai Technologies
Akamai Technologies
3 days ago

Senior Technical Account Manager, Microsegmentation

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Serve as the dedicated technical resource for enterprise customers, driving successful outcomes with Guardicore’s micro-segmentation, ZTNA, and DNS Firewall solutions. Build a detailed view of customer environments and deployment characteristics, create success plans, and coordinate with services and support to resolve technical challenges quickly. Act as the customer champion across product and internal teams, manage KPIs like retention, NPS, and customer health, and work remotely across the META region with on-site travel when required.
Location: Dubai
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Serve as the dedicated technical resource to optimize customer platform configuration and use-case strategy.
  • •Aggregate customer technical challenges and collaborate with services/support to ensure speedy resolution.
  • •Build a complete picture of customers’ environments, processes, and deployment characteristics to drive success planning.
  • •Act as the internal champion for the customer, liaising with product, support, services, and other teams for long-term outcomes.
  • •Maintain operational excellence and manage KPIs including Net and Gross Retention, NPS, and Customer Health.
Travel: Low travel

Key Requirements

  • •Relevant experience in enterprise networking, cybersecurity, or DevOps in a customer-facing role.
  • •Working knowledge of networking protocols, firewalls, and cybersecurity principles.
  • •Troubleshooting and deployment experience with Windows and Linux, plus solution building with scripting and APIs (e.g., Python, REST).
  • •Proven experience building productive relationships with stakeholders across an organization, from CISOs to engineers.
  • •Possess CISSP/CCSP/CISM/CEH/CCIE Security or a GIAC certification (GCIA/GCIH/GCED/GMON).
Experience:Enterprise networkingCybersecurityDevOps
Skills:Relationship buildingCommunicationPresentationTroubleshootingCustomer advocacy
Certifications:CISSPCCSPCISMCEHCCIE SecurityGCIAGCIHGCEDGMON
Languages:ArabicEnglish
Tech Stack:Micro-segmentationZTNADNS FirewallWindowsLinuxPythonRESTAPI

Company Brief

Akamai Technologies
Provides a global content delivery network (CDN) and cloud services to improve web and application performance, security, and delivery for enterprises, media companies, and cloud providers.
Industry: Cloud Computing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cambridge, United States
Founded: 1998
WebsiteLinkedIn