Wing Assistant

3 months ago

Customer Success Manager Coach

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Seeking a Customer Success Manager Coach to develop, support, and elevate the performance of Customer Success Managers (CSMs) through coaching, quality assurance, and formal training. You will deliver coaching plans, conduct performance reviews, and collaborate with leadership on training needs to drive long-term client success in a hybrid setup with US night-shift hours.

Location: Philippines

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Coach and mentor Customer Success Managers (CSMs) to improve customer satisfaction, retention, and relationship management.
•Conduct quality reviews on customer interactions (calls, emails, task updates) and provide detailed feedback.
•Develop and deliver coaching plans tailored to individual performance metrics and team goals.
•Collaborate with leadership on team skill development, training needs, and continuous improvement.
•Lead training sessions and skill refreshers to reinforce best practices and performance standards.

Pay and Benefits

Salary: PHP 50,000 - 70,000 monthly

Key Requirements

•Experience coaching Customer Success Managers, Account Managers, or similar roles.
•Solid foundation in quality assurance and structured feedback delivery.
•Former BPO trainers with QA and client-facing experience are strongly encouraged to apply.
•Excellent communication, facilitation, and coaching skills.
•Familiarity with CRMs and performance coaching tools.

Experience:SaaSBPOCustomer success

Skills:CommunicationCoachingFacilitationLeadership

Certifications:Coaching certifications

Tech Stack:HubspotPipedriveStripeDialpad

Company Brief

Wing Assistant

Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.

Industry: Recruitment Agencies

Website

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Wing Assistant

3 months ago

Customer Success Manager Coach

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Philippines

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Coach and mentor Customer Success Managers (CSMs) to improve customer satisfaction, retention, and relationship management.
•Conduct quality reviews on customer interactions (calls, emails, task updates) and provide detailed feedback.
•Develop and deliver coaching plans tailored to individual performance metrics and team goals.
•Collaborate with leadership on team skill development, training needs, and continuous improvement.
•Lead training sessions and skill refreshers to reinforce best practices and performance standards.

Pay and Benefits

Salary: PHP 50,000 - 70,000 monthly

Key Requirements

•Experience coaching Customer Success Managers, Account Managers, or similar roles.
•Solid foundation in quality assurance and structured feedback delivery.
•Former BPO trainers with QA and client-facing experience are strongly encouraged to apply.
•Excellent communication, facilitation, and coaching skills.
•Familiarity with CRMs and performance coaching tools.

Experience:SaaSBPOCustomer success

Skills:CommunicationCoachingFacilitationLeadership

Certifications:Coaching certifications

Tech Stack:HubspotPipedriveStripeDialpad

Company Brief

Wing Assistant

Industry: Recruitment Agencies

Website