Solutions Engineer, ITSM

Atlassian
United States
Full timeUSD 114,300 - 179,779 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Presentation skills","Problem-solving","Collaboration","Customer-centric mindset","Executive relationship building","Continuous learning"]

Specialize in Atlassian’s ITSM offerings by partnering with enterprise sales teams and channel partners to understand customer needs and pain points. Deliver value-based demonstrations, presentations, and enterprise proof of concepts, translating business and technical requirements into Atlassian capabilities. Collaborate with cross-functional teams and product management to drive the customer journey, align account plans with customer outcomes, and provide actionable customer feedback to advance Atlassian’s product line.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Atlassian
Atlassian
23 hours ago

Solutions Engineer, ITSM

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Specialize in Atlassian’s ITSM offerings by partnering with enterprise sales teams and channel partners to understand customer needs and pain points. Deliver value-based demonstrations, presentations, and enterprise proof of concepts, translating business and technical requirements into Atlassian capabilities. Collaborate with cross-functional teams and product management to drive the customer journey, align account plans with customer outcomes, and provide actionable customer feedback to advance Atlassian’s product line.
Location: United States
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Specialize in Atlassian ITSM offerings to design, implement, and optimize solutions that enhance service delivery and operational efficiency.
  • •Work with cross-functional teams to drive the customer journey.
  • •Investigate, discover, and assess client pain points, mapping business and technical requirements to Atlassian capabilities.
  • •Deliver compelling presentations, demonstrations, and proof of concepts to customers and prospects.
  • •Partner with sales management to align account plans and customer outcomes, and work with product management to advance the product line and provide customer feedback.

Pay and Benefits

Salary: USD 114,300 - 179,779 annually
Equity and Bonus:Equity
Perks:Health InsurancePaid LeaveWellness Stipend

Key Requirements

  • •5+ years of experience interacting with mid-market/enterprise customers in a pre-sales capacity.
  • •Ability to sell ITSM solutions and help customers manage and deliver IT services.
  • •Strong communication and presentation skills for multi-level audiences, including executives and technical stakeholders.
  • •A customer-obsessed mindset with a proven track record building executive relationships and rallying internal teams to meet customer needs.
  • •Ability to interpret complex business problems, boil them down into solutions, and collaborate with prospects, partners, and the Atlassian sales team.
Skills:CommunicationPresentation skillsProblem-solvingCollaborationCustomer-centric mindsetExecutive relationship buildingContinuous learning

Company Brief

Atlassian
Atlassian develops collaboration and workflow software—Jira, Confluence, Trello, Loom and more—used by teams for project management, software development, and IT service management across enterprises worldwide.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sydney, Australia
Founded: 2002
Glassdoor
Glassdoor: 3.1
WebsiteLinkedInGlassdoor