Senior Machine Learning Engineer, Customer Support Engineering

Airbnb
United States
Workplace: RemoteFull timeUSD 196,000 - 227,000 annuallyFunction: Customer Support (Service Desk)Experience: 6+ yearsEducation: mastersSkills: ["Communication","Collaboration","Leadership","Teamwork","Problem-solving"]

Join Airbnb's Core ML team to build and deploy Agentic AI-powered customer support solutions. You will develop novel ML systems for scalable, proactive CS experiences, collaborate cross-functionally with product, design, and other engineers, and shape ideas from concept to production using state-of-the-art LLM/AI techniques.

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FursaFursa
Airbnb
Airbnb
1 month ago

Senior Machine Learning Engineer, Customer Support Engineering

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Join Airbnb's Core ML team to build and deploy Agentic AI-powered customer support solutions. You will develop novel ML systems for scalable, proactive CS experiences, collaborate cross-functionally with product, design, and other engineers, and shape ideas from concept to production using state-of-the-art LLM/AI techniques.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Champion the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems.
  • •Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products.
  • •Learn and share the latest AI/ML technologies with the team.
  • •Lead the end-to-end lifecycle of agentic AI initiatives from concept to production, including evaluation and guardrails.
  • •Collaborate with platform and infrastructure teams to ship scalable ML services and ensure robust model deployment.

Pay and Benefits

Salary: USD 196,000 - 227,000 annually

Key Requirements

  • •PhD or Master's degree w/ 6+ YOE in Computer Science, Machine Learning, Artificial Intelligence, or a related technical field — or equivalent industry experience.
  • •Hands-on expertise in LLM, including pretraining, fine-tuning (SFT, RLHF, GRPO), prompt engineering, RAG architectures, and LLM evaluation frameworks.
  • •Experience building Agentic AI systems — including multi-agent orchestration, tool-use, planning, memory, and autonomous reasoning pipelines (e.g., ReAct, LangGraph, AutoGen, or similar).
  • •Experience of shipping production-grade ML/AI systems at scale, with deep understanding of ML infrastructure, model serving, and MLOps best practices.
  • •Excellent communication skills with the ability to collaborate effectively across Engineering, Product, and Design organizations.
Experience:6+ yearsAIMLAgentic AILLMMLOpsProduction-scale
Education:Master's
Skills:CommunicationCollaborationLeadershipTeamworkProblem-solving
Languages:English
Tech Stack:LLMSFTRLHFPrompt engineeringRAGLangGraphAutoGenReActMLOpsModel servingMulti-agent

Company Brief

Airbnb
Online marketplace that connects travelers with hosts offering short-term lodging, experiences, and long-term stays. Facilitates booking, payments, and reviews while providing tools for hosts to manage listings globally.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2008
WebsiteLinkedIn