Applicant - Associate/Sr. Associate

Sutherland
India
Workplace: OnsiteFull timeINR 18,000 - 40,000 monthlyFunction: Communications, PR & CommunityExperience: 1-6 yearsEducation: high_schoolSkills: ["Communication","Empathy","Customer service","Time management","Problem-solving"]

Handle inbound and outbound customer interactions across Telecom, Technology, Logistics, and Mortgage domains; resolve queries on services, technical issues, billing, orders, and loans; provide troubleshooting, drive sales and retention, coordinate escalations, and maintain CRM records to deliver high-quality service in a fast-paced global environment.

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FursaFursa
Sutherland
Sutherland
3 months ago

Applicant - Associate/Sr. Associate

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Last checked: 1 hour agoStatus: Live

Job Summary

Handle inbound and outbound customer interactions across Telecom, Technology, Logistics, and Mortgage domains; resolve queries on services, technical issues, billing, orders, and loans; provide troubleshooting, drive sales and retention, coordinate escalations, and maintain CRM records to deliver high-quality service in a fast-paced global environment.
Location: India
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Handle inbound and outbound customer interactions across Telecom, Technology, Logistics, and Mortgage domains.
  • •Resolve customer queries related to services, technical issues, billing, orders, deliveries, refunds, and loan processes.
  • •Provide troubleshooting support and ensure timely issue resolution.
  • •Drive sales, cross-selling, upselling, and customer retention initiatives.
  • •Coordinate with internal teams for escalations and effective customer support.

Pay and Benefits

Salary: INR 18,000 - 40,000 monthly

Key Requirements

  • •Good verbal and written communication skills in English.
  • •Strong customer service mindset with active email communication skills.
  • •Ability to empathize with customers, manage time effectively, and work independently.
  • •Basic user-level knowledge of Windows operating systems.
  • •Familiarity with email etiquette and multi-channel communication (Voice, email & Chat).
Experience:1-6 years
Education:High School
Skills:CommunicationEmpathyCustomer serviceTime managementProblem-solving
Languages:English
Tech Stack:WindowsCRM

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor