Part - Time Café Ambassador - Brickell

Discover Financial
United States
Workplace: OnsitePart timeUSD 47,840 - 55,016 annuallyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Communication","Problem-solving","Customer focus","Attention to detail","De-escalation"]

Serve as the face of mission-driven banking in a café setting, connecting with guests and guiding them through Capital One’s digital tools. You’ll advocate for customers, resolve and escalate issues in line with compliance, and support local events that promote financial health. Working a flexible schedule, you’ll actively move throughout the café to maintain an inclusive, welcoming experience while bridging human service with digital innovation.

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Discover Financial
Discover Financial
1 day ago

Part - Time Café Ambassador - Brickell

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Serve as the face of mission-driven banking in a café setting, connecting with guests and guiding them through Capital One’s digital tools. You’ll advocate for customers, resolve and escalate issues in line with compliance, and support local events that promote financial health. Working a flexible schedule, you’ll actively move throughout the café to maintain an inclusive, welcoming experience while bridging human service with digital innovation.
Location: United States
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Proactively engage with guests and guide them through the café experience as a banking resource
  • •Share value of Capital One products and services through genuine conversation (no traditional sales goals)
  • •Help customers master mobile tools and troubleshoot digital banking challenges
  • •Handle complaints and escalated situations by problem-solving and owning issue resolution in line with compliance
  • •Host and support local events that promote financial health while maintaining an inclusive environment
Travel: Low travel

Pay and Benefits

Salary: USD 47,840 - 55,016 annually
Perks:Health InsuranceDentalVisionPaid LeaveEducation Assistance401kLife InsuranceDisability InsurancePaid ParentalChildcare

Key Requirements

  • •High School Diploma, GED, or equivalent certification
  • •At least 1 year of retail, sales, or customer service experience
  • •Ability to work a flexible schedule including nights, weekends, and holidays
  • •Strong written and oral communication skills
  • •Preferred: Associate’s degree; 2+ years of banking or retail/customer-facing experience
Experience:1+ years
Education:High School
Skills:CommunicationProblem-solvingCustomer focusAttention to detailDe-escalation
Tech Stack:G-Suite

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn