Senior Customer Insights Analyst

FullStory
Atlanta
Workplace: HybridFull timeUSD 90,000 - 110,000 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Presenting","Relationship building","Consulting","Data analysis"]

Serve as a customer-facing consultant and advisor, building trusted relationships and helping new and existing customers deliver business initiatives using Fullstory data. Lead enablement engagements, run Fullstory-driven analyses, and synthesize insights into clear recommendations that improve product adoption and digital maturity. Translate technical deliverables into actionable opportunities through presentations and email updates, while representing customer needs within the Consulting Services team and accelerating work with AI tools.

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FursaFursa
FullStory
FullStory
1 week ago

Senior Customer Insights Analyst

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Serve as a customer-facing consultant and advisor, building trusted relationships and helping new and existing customers deliver business initiatives using Fullstory data. Lead enablement engagements, run Fullstory-driven analyses, and synthesize insights into clear recommendations that improve product adoption and digital maturity. Translate technical deliverables into actionable opportunities through presentations and email updates, while representing customer needs within the Consulting Services team and accelerating work with AI tools.
Location: Atlanta
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Build and maintain relationships with customers, deriving clear business value from Fullstory partnerships.
  • •Engage with new customers to support business initiatives and improve product value and adoption.
  • •Deliver scoped enablement engagements for strategic customers via virtual and/or on-site delivery.
  • •Conduct Fullstory-driven analyses, synthesize insights, and present clear recommendations to drive action and digital maturity.
  • •Advise customers on data maturity best practices by designing project plans aligned to technical skills, timelines, and business goals.

Pay and Benefits

Salary: USD 90,000 - 110,000 annually
Perks:Paid LeaveLearning BudgetProductivity StipendPaid Parental

Key Requirements

  • •Experience in a consulting role overseeing customer project responsibilities and relationships, with a proactive advising point of view.
  • •Strong ability to communicate and present effectively, influencing change across all organizational levels.
  • •Excellent competencies in marketing, SaaS, and eCommerce.
  • •Experience building integrations, innovative solutions, and open-source projects.
  • •Excellent competencies in customer experience, user research, voice of customer, and/or UX and product management best practices (preferred).
Experience:SaaSE-commerceMarketing
Skills:CommunicationPresentingRelationship buildingConsultingData analysis
Tech Stack:FullstoryAI toolsSession dataJourney data

Company Brief

FullStory
Provides a digital experience intelligence platform that captures and analyzes customer behavioral data to help product, engineering, and marketing teams improve web and mobile user experiences and conversion.
Industry: Data Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: Atlanta, United States
Founded: 2014
Glassdoor
Glassdoor: 3.0
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