DocuSign

1 day ago

Sr. Technical Program Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Plan, execute, and deliver Site Reliability (SRE) programs that improve the reliability, scalability, and efficiency of infrastructure and services. Coordinate cross-functional teams across engineering, product, and operations to apply SRE best practices, manage incident and release workflows, and drive observability, automation, and capacity planning. Provide leadership with status updates, dashboards, and reports, partner on post-incident reviews/root-cause analysis, and translate technical progress into clear business impact.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Key Responsibilities

•Manage end-to-end delivery of SRE programs including incident management, release management, observability, automation, and capacity planning to support system reliability and performance.
•Coordinate cross-functional work across software engineers, SREs, and DevOps teams to align on priorities, resolve blockers, and track deliverables, timelines, and dependencies.
•Create status updates, dashboards, and reports that communicate program milestones, challenges, and outcomes to stakeholders and leadership.
•Partner with Incident Commanders for post-incident reviews, root cause analysis, and tracking preventive measures to reduce downtime.
•Communicate program status, risks, and outcomes to stakeholders by translating technical details into business impact.

Pay and Benefits

Equity and Bonus:Equity

Perks:Paid LeaveParental LeaveHealth InsuranceRetirementLearning Budget

Key Requirements

•8+ years professional experience in high-tech and 5+ years in technical program management or site reliability engineering (SRE) for SaaS infrastructure and platforms.
•Manage technically complex programs involving 25+ team members and deliver under deadlines.
•Experience with SRE principles including observability, incident response, and infrastructure automation.
•Hands-on knowledge of distributed systems, cloud platforms (AWS, Azure, GCP), and container orchestration (Kubernetes).
•Experience with CI/CD, infrastructure as code (Terraform, Ansible), monitoring tools (Prometheus, Grafana), project management tools (Jira, Asana, Microsoft Project), and agile/scrum frameworks.

Experience:8+ yearsSaaSSite reliability engineeringCloud infrastructureDistributed systems

Education:Bachelor's

Skills:Organizational skillsCommunication and presentationProblem-solvingAnalytical skillsFollow-through

Tech Stack:SREAWSAzureGCPKubernetesCI/CDTerraformAnsiblePrometheusGrafanaJiraAsanaMicrosoft ProjectAgileScrumDistributed systems

Company Brief

DocuSign

Provides a cloud-based electronic signature and intelligent agreement management platform that automates document workflows, identity verification, contract lifecycle management, and agreement analytics for enterprises and individuals worldwide.

Industry: LegalTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2003

Glassdoor: 3.6

Website LinkedIn Glassdoor

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DocuSign

1 day ago

Sr. Technical Program Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Key Responsibilities

•Manage end-to-end delivery of SRE programs including incident management, release management, observability, automation, and capacity planning to support system reliability and performance.
•Coordinate cross-functional work across software engineers, SREs, and DevOps teams to align on priorities, resolve blockers, and track deliverables, timelines, and dependencies.
•Create status updates, dashboards, and reports that communicate program milestones, challenges, and outcomes to stakeholders and leadership.
•Partner with Incident Commanders for post-incident reviews, root cause analysis, and tracking preventive measures to reduce downtime.
•Communicate program status, risks, and outcomes to stakeholders by translating technical details into business impact.

Pay and Benefits

Equity and Bonus:Equity

Perks:Paid LeaveParental LeaveHealth InsuranceRetirementLearning Budget

Key Requirements

•8+ years professional experience in high-tech and 5+ years in technical program management or site reliability engineering (SRE) for SaaS infrastructure and platforms.
•Manage technically complex programs involving 25+ team members and deliver under deadlines.
•Experience with SRE principles including observability, incident response, and infrastructure automation.
•Hands-on knowledge of distributed systems, cloud platforms (AWS, Azure, GCP), and container orchestration (Kubernetes).
•Experience with CI/CD, infrastructure as code (Terraform, Ansible), monitoring tools (Prometheus, Grafana), project management tools (Jira, Asana, Microsoft Project), and agile/scrum frameworks.

Experience:8+ yearsSaaSSite reliability engineeringCloud infrastructureDistributed systems

Education:Bachelor's

Skills:Organizational skillsCommunication and presentationProblem-solvingAnalytical skillsFollow-through

Tech Stack:SREAWSAzureGCPKubernetesCI/CDTerraformAnsiblePrometheusGrafanaJiraAsanaMicrosoft ProjectAgileScrumDistributed systems

Company Brief

DocuSign

Industry: LegalTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2003

Glassdoor: 3.6

Website LinkedIn Glassdoor