Showroom Customer Service Representative

Ferguson
United States
Workplace: OnsiteFull timeUSD 22 - 26 hourlyFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Customer service","Communication","Time management","Organizational skills","Multi-tasking"]

Assist customers on the showroom floor by providing knowledgeable, timely support and helping ensure their project needs are met. Partner with Showroom Sales consultants and Outside Sales Associates, handling administrative tasks like quotations, accurate order processing, and updating customer contracts. Coordinate deliveries with the warehouse and answer sales calls for general information while building product knowledge and meeting goals.

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Ferguson
Ferguson
2 days ago

Showroom Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Assist customers on the showroom floor by providing knowledgeable, timely support and helping ensure their project needs are met. Partner with Showroom Sales consultants and Outside Sales Associates, handling administrative tasks like quotations, accurate order processing, and updating customer contracts. Coordinate deliveries with the warehouse and answer sales calls for general information while building product knowledge and meeting goals.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Assist customers on the showroom floor.
  • •Increase knowledge of the entire product offering.
  • •Support Outside Sales Associates with administrative functions to meet customer needs.
  • •Provide timely quotations and accurate order processing to support the Showroom Sales team.
  • •Update customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information.

Pay and Benefits

Salary: USD 22 - 26 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kPaid Parental

Key Requirements

  • •1+ years of prior customer service experience preferred.
  • •Knowledge of plumbing fixtures, lighting, and appliances preferred.
  • •Results oriented with the ability to meet goals and build relationships.
  • •Excellent communication for phone and in-person sales, plus time management and organizational skills.
  • •General digital literacy and ability to multi-task, learn quickly, and self-motivate.
Experience:1+ years
Skills:Customer serviceCommunicationTime managementOrganizational skillsMulti-tasking

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn