Senior Operational Account Manager

HP
Bengaluru
Full timeFunction: Customer Success & Account ManagementSkills: ["Consulting","Negotiation","Influence","Analytical thinking","Communication","Collaboration","Relationship management","Project management","Independent judgment"]

Apply advanced subject-matter expertise to manage complex operational relationships with mid- to large domestic accounts and serve as an escalation point for operational issues. Represent customer/partner needs, translate requirements into projects, and run operational performance reviews to drive improvement plans. Lead transformation and digital enablement across the partner ecosystem, collaborating cross-functionally and communicating process changes to customers/partners and internal stakeholders.

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FursaFursa
HP
HP
20 hours ago

Senior Operational Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 29 minutes agoStatus: Live

Job Summary

Apply advanced subject-matter expertise to manage complex operational relationships with mid- to large domestic accounts and serve as an escalation point for operational issues. Represent customer/partner needs, translate requirements into projects, and run operational performance reviews to drive improvement plans. Lead transformation and digital enablement across the partner ecosystem, collaborating cross-functionally and communicating process changes to customers/partners and internal stakeholders.
Location: Bengaluru
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Conduct and review highly complex operational analysis.
  • •Manage the operational business relationship of mid- to large domestic accounts as part of the account team.
  • •Act as a point of escalation and collaborate with other functions to resolve operational issues aligned to customer/partner requirements.
  • •Prepare and run operational performance reviews and support improvement plans.
  • •Proactively communicate operational process changes and support implementation with customers/partners and internal clients.

Key Requirements

  • •First-level university degree or equivalent experience; may require/benefit from an advanced degree.
  • •Typically 4–6 years of related experience in Sales/Customer/Partner Operations, supply chain, or customer service and support management.
  • •Typically 3–4 years of experience supporting large accounts.
  • •Develop consulting, negotiation, and influence skills to drive resolutions and present business requirements.
  • •Strong knowledge of Microsoft Office (Excel, Word, Power BI, PowerPoint) plus AI/ML, with demonstrated project management skills.
Skills:ConsultingNegotiationInfluenceAnalytical thinkingCommunicationCollaborationRelationship managementProject managementIndependent judgment
Languages:English
Tech Stack:Microsoft OfficeExcelWordPower BIAI/MLPowerPoint

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn