Senior Professional Services Engineer

Cloudflare
Singapore, Sydney
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Customer-facing communication","Troubleshooting","Collaboration","Documentation","Project management"]

Work as an individual contributor in post-sales professional services, delivering advisory and hands-on implementation for enterprise Application Security and Performance solutions. Plan and execute customer services, gather requirements, and produce solution designs and migration/deployment artifacts. Implement changes in Cloudflare environments, guide configuration of customer environments, and troubleshoot issues via cross-team collaboration. Contribute to knowledge sharing and build operational assets, with travel expected (30%).

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FursaFursa
Cloudflare
Cloudflare
3 days ago

Senior Professional Services Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Work as an individual contributor in post-sales professional services, delivering advisory and hands-on implementation for enterprise Application Security and Performance solutions. Plan and execute customer services, gather requirements, and produce solution designs and migration/deployment artifacts. Implement changes in Cloudflare environments, guide configuration of customer environments, and troubleshoot issues via cross-team collaboration. Contribute to knowledge sharing and build operational assets, with travel expected (30%).
Location: Singapore, Sydney
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Plan and deliver timely, organized professional services to ensure customers see full value and product best practices.
  • •Gather business/technical requirements and build solution artifacts for implementation and migration, including design and deployment plans.
  • •Implement changes in the Cloudflare environment following customer change management processes and provide configuration guidance for CPEs and integration points.
  • •Troubleshoot implementation issues and collaborate with Customer Support, Engineering, and other teams for technical escalations.
  • •Share knowledge through internal/external documentation and help iterate on best practices while building operational assets (templates, automation scripts, procedures).
Travel: High travel

Key Requirements

  • •5+ years in a customer-facing role such as Security Engineer, Implementation Engineer, Consultant, Technical Support Engineer, Solutions Architect, or Systems Engineer.
  • •Strong understanding of OSI layers and protocols (e.g., TCP/IP, TLS, DNS, HTTP).
  • •Deep experience with Internet and security technologies including DDoS, Web Application Firewall, Certificates, DNS, CDN, and Analytics/Logs.
  • •Scripting experience with a language such as Python, JavaScript, or Bash, with a desire to expand those skills.
  • •Experience with infrastructure-as-code tools like Terraform and the ability to manage projects to deadlines.
Experience:5+ yearsEnterpriseSecurityNetworkingInfrastructure as code
Skills:Customer-facing communicationTroubleshootingCollaborationDocumentationProject management
Tech Stack:TCP/IPTLSDNSHTTPHTTP/2TLSv1.3DDoSWeb Application Firewall (WAF)API GatewayBot ManagementCertificates ManagerRate LimitingSSLPage ShieldCDNAnalyticsLogsPythonJavaScriptBash

Company Brief

Cloudflare
Provides a global network and cloud platform that delivers security, performance, and reliability services for web applications, APIs, and Internet properties, including CDN, DDoS protection, DNS, and zero-trust security solutions.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn