Contact Center Shared Services Representative (Bangalore, KA, IN, 560076)

HSBC
Bengaluru
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales Engineering0Education: bachelorsSkills: ["Communication","Empathy","Conflict resolution","Customer focus","Team collaboration","Adaptability","Typing skills"]

Serve customers through inbound calls by analyzing needs, explaining value-added products and services, and ensuring accurate, high-quality support. Stay current on training and internal communications, take ownership of issues, and escalate concerns when required while meeting individual KPIs and compliance with operational risk and regulatory controls. Use strong communication, empathy, and conflict resolution to resolve inquiries, adapt support to different customer experience levels, and work effectively with teams and stakeholders.

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FursaFursa
HSBC
HSBC
1 day ago

Contact Center Shared Services Representative (Bangalore, KA, IN, 560076)

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Last checked: 4 hours agoStatus: Live

Job Summary

Serve customers through inbound calls by analyzing needs, explaining value-added products and services, and ensuring accurate, high-quality support. Stay current on training and internal communications, take ownership of issues, and escalate concerns when required while meeting individual KPIs and compliance with operational risk and regulatory controls. Use strong communication, empathy, and conflict resolution to resolve inquiries, adapt support to different customer experience levels, and work effectively with teams and stakeholders.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Provide value-added products and services based on customer needs analysis and certify customer understanding.
  • •Deliver excellent customer service on basic inbound calls by staying current on training and internal communications.
  • •Enhance customer loyalty using strong knowledge of key products and services.
  • •Take ownership of issues, resolve customer inquiries timely, and escalate concerns appropriately.
  • •Meet individual KPIs while ensuring compliance with operational risk controls and regulatory requirements.

Key Requirements

  • •Graduation standard and 0-1 year of work experience.
  • •Proficient in English (written/spoken) with good typing skills.
  • •Able to work flexible shifting schedules.
  • •Customer-centric and able to thrive in a team environment with openness to feedback and development.
  • •Ability to work in a high-volume, fast-paced environment and proficient with PCs and basic software.
  • •Polite and friendly with excellent verbal and written communication skills.
Education:Bachelor's
Skills:CommunicationEmpathyConflict resolutionCustomer focusTeam collaborationAdaptabilityTyping skills
Languages:English
Tech Stack:Personal computersBasic softwareSpecialised applications

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn