Operation Team Leader

Partner with the sales team to optimize back-office follow-up for customer services, complaints, and repair cases. Own service-operations performance by monitoring KPIs, supporting store opening/closing, and ensuring till controls and cash remittances are accurate. Manage reporting for till operations, assist with stock discrepancies, and train new joiners. Lead daily operations through roster planning, uniform allocation, supplier coordination, and weekly briefings to drive Hermès Standards of Excellence.