Appraisal Specialist

CarMax
Houston
Workplace: OnsiteFull timeUSD 11.5 - 11.5 hourlyFunction: Communications, PR & CommunitySkills: ["Customer service","Attention to detail","Multitasking","Verbal communication","Listening"]

Deliver outstanding customer service while guiding used-car sellers through CarMax’s appraisal process. Build rapport, communicate in person and by phone to understand customer motivations, and advocate for CarMax as the smart choice. Facilitate appraisal steps—discovery, presenting offers, and handling objections—while accurately collecting and entering data. Maintain composure in challenging situations and follow EH&S requirements for a clean, orderly work area.

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FursaFursa
CarMax
CarMax
1 week ago

Appraisal Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Deliver outstanding customer service while guiding used-car sellers through CarMax’s appraisal process. Build rapport, communicate in person and by phone to understand customer motivations, and advocate for CarMax as the smart choice. Facilitate appraisal steps—discovery, presenting offers, and handling objections—while accurately collecting and entering data. Maintain composure in challenging situations and follow EH&S requirements for a clean, orderly work area.
Location: Houston
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community

Key Responsibilities

  • •Deliver outstanding customer service throughout every interaction.
  • •Build rapport quickly and confidently explain the CarMax appraisal process.
  • •Communicate effectively in-person and by phone to understand motivations and follow up with undecided sellers.
  • •Facilitate appraisal steps, including discovery, presenting offers, and addressing objections.
  • •Accurately collect and input data, maintain composure under pressure, and follow EH&S requirements for a clean work area.

Pay and Benefits

Salary: USD 11.5 hourly
Perks:Paid SickPaid LeavePaid HolidaysHoliday PremiumFlex Time

Key Requirements

  • •Proven ability to deliver exceptional customer service in a dynamic environment.
  • •Strong attention to detail for reading, interpreting, and transcribing data accurately.
  • •Ability to multitask and stay organized in a high-energy, fast-paced setting.
  • •Excellent verbal communication and listening skills for engaging with customers and team members.
  • •Completion of CarMax training and participation in scheduled meetings.
Skills:Customer serviceAttention to detailMultitaskingVerbal communicationListening

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn