Associate, Client Tech Support Engineering

Fiserv
Noida
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Client service","Troubleshooting","Documentation","Process improvement","Collaboration"]

Provide technical support to clients by troubleshooting hardware, software, and network connectivity issues. Collaborate with internal teams to resolve client problems efficiently, and maintain accurate documentation in support systems. Track client interactions and manage file transfers securely using FTP/SFTP and related technologies. Help improve support processes, tools, and training materials, ensuring smooth delivery and strong client satisfaction.

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FursaFursa
Fiserv
Fiserv
12 hours ago

Associate, Client Tech Support Engineering

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Provide technical support to clients by troubleshooting hardware, software, and network connectivity issues. Collaborate with internal teams to resolve client problems efficiently, and maintain accurate documentation in support systems. Track client interactions and manage file transfers securely using FTP/SFTP and related technologies. Help improve support processes, tools, and training materials, ensuring smooth delivery and strong client satisfaction.
Location: Noida
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide timely technical support to clients and resolve issues.
  • •Coordinate with internal teams to ensure client problems are addressed efficiently.
  • •Document and track client interactions and solutions in the support database.
  • •Assist in developing and improving support processes and tools.
  • •Maintain and update IT support documentation, FAQs, and training materials, including secure file transfers.

Key Requirements

  • •3+ years of experience in technical support and client service.
  • •1+ year of experience troubleshooting hardware, software, and network connectivity issues.
  • •1+ year of experience with Office 365, ticketing systems, and remote support tools.
  • •1+ year of experience with FTP, SFTP, and other file transfer technologies.
  • •3+ years of equivalent combination of education, related experience, and/or military experience.
Experience:3+ yearsFinancial servicesRemote supportClient serviceTechnical support
Skills:Client serviceTroubleshootingDocumentationProcess improvementCollaboration
Tech Stack:Office 365Ticketing systemsRemote support toolsFTPSFTP

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn