Customer Support Supervisor

EquipmentShare
Columbia
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Leadership","Coaching","Mentorship","Organizational skills","Active listening"]

Lead and coach a team of Customer Support Specialists in a multi-channel environment, partnering with Customer Support Leadership to meet service standards and improve turnaround times. Manage scheduling and day-to-day operations, provide guidance, and conduct regular feedback sessions. Collaborate with internal departments and rental markets on special projects, identify process improvement opportunities, and support recruiting and performance management while ensuring policy, compliance, and confidentiality.

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EquipmentShare
EquipmentShare
2 days ago

Customer Support Supervisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead and coach a team of Customer Support Specialists in a multi-channel environment, partnering with Customer Support Leadership to meet service standards and improve turnaround times. Manage scheduling and day-to-day operations, provide guidance, and conduct regular feedback sessions. Collaborate with internal departments and rental markets on special projects, identify process improvement opportunities, and support recruiting and performance management while ensuring policy, compliance, and confidentiality.
Location: Columbia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Demonstrate leadership aligned with EquipmentShare’s vision, mission, and values.
  • •Assist with department planning by setting standards, priorities, goals, and objectives.
  • •Act as a working supervisor and perform Customer Support Specialist duties as needed.
  • •Supervise the Customer Support team, including scheduling and work assignment.
  • •Improve operational performance by identifying problems, developing solutions, and supporting recruiting and performance management.

Pay and Benefits

Perks:Health InsuranceDentalVisionPaid Leave401kGym MembershipWellness StipendPaid Volunteer

Key Requirements

  • •Bachelor’s degree in a related field.
  • •3+ years of customer service experience, preferably in a contact center or multi-channel environment.
  • •At least 1 year of experience in a supervisory role (desired).
  • •Strong written and verbal communication skills with professionalism and attention to detail.
  • •Ability to coach and mentor Customer Support Specialists and manage scheduling, productivity, and service standards.
Experience:Customer serviceContact center
Education:Bachelor's in related field
Skills:LeadershipCoachingMentorshipOrganizational skillsActive listening
Languages:English
Tech Stack:T3 platformGoogle MeetsGoogle DocsGoogle SheetsGoogle FormsGoogle SlidesGoogle SitesLucid ChartsMicrosoft WordMicrosoft ExcelMicrosoft PowerPointSlack

Company Brief

EquipmentShare
Provides equipment rental, telematics, and fleet management solutions for the construction industry, combining a marketplace for heavy equipment with software to optimize operations, uptime, and asset utilization.
Industry: Construction Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Columbia, United States
Founded: 2015
WebsiteLinkedIn