Regional Manager, Customer Success EMEA

Constructor
France, Spain, Portugal
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["People management","Communication","Coaching","Interpersonal skills","Stakeholder influencing"]

Lead and scale a high-performing Customer Success team across EMEA, helping customers go live and realize measurable value from Constructor’s search and product discovery platform. Drive adoption, engagement, retention, and expansion while serving as an escalation point for complex challenges. Build scalable onboarding and best practices, strengthen executive customer relationships, and partner with Product and Engineering to prioritize customer-impacting work.

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FursaFursa
Constructor
Constructor
2 months ago

Regional Manager, Customer Success EMEA

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Last checked: 8 hours agoStatus: Live

Job Summary

Lead and scale a high-performing Customer Success team across EMEA, helping customers go live and realize measurable value from Constructor’s search and product discovery platform. Drive adoption, engagement, retention, and expansion while serving as an escalation point for complex challenges. Build scalable onboarding and best practices, strengthen executive customer relationships, and partner with Product and Engineering to prioritize customer-impacting work.
Location: France, Spain, Portugal
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Lead, coach, and develop Customer Success Managers across EMEA.
  • •Ensure customers go live successfully and continue to see measurable product value.
  • •Drive high standards of customer experience, adoption, and engagement across the region.
  • •Implement scalable processes and best practices to support team growth and improve service quality.
  • •Act as an escalation point for complex customer challenges and partner with Product and Engineering to prioritise customer-impacting work.

Pay and Benefits

Perks:Paid LeaveRemote WorkLearning BudgetEquity

Key Requirements

  • •Several years of experience working directly with customers and large, complex organisations in a technical environment.
  • •Proven experience managing and developing Customer Success, Technical Account Management, or Solutions Consulting teams.
  • •Experience supporting enterprise customers and navigating multi-stakeholder organisations.
  • •Strong technical curiosity and the ability to discuss product functionality and value with technical and non-technical stakeholders.
  • •Excellent communication, coaching, and interpersonal skills with strong influencing ability.
Skills:People managementCommunicationCoachingInterpersonal skillsStakeholder influencing
Tech Stack:TransformersGenerative LLMsLLMsAI

Company Brief

Constructor
Provides an AI-powered site search and product discovery platform for e-commerce and retailers, improving search relevance, recommendations, personalization, and merchandising to boost conversions and average order value.
Industry: Enterprise Software
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
WebsiteLinkedIn