MDP Customer Support Technician I

Applied Materials
Japan
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Customer service","Safety focus","Problem-solving"]

Perform Tier I customer support activities including preventative maintenance, wet-cleans, and basic diagnostic troubleshooting, escalating to senior engineers when needed. Disassemble, clean, and rebuild kits as part of kit management quality, and follow standard operating procedures and IP guidelines. Maintain a professional customer-facing presence, keep the work area orderly, and consistently prioritize safety in a physically demanding clean-room environment while using required personal protective equipment.

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FursaFursa
Applied Materials
Applied Materials
2 months ago

MDP Customer Support Technician I

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Perform Tier I customer support activities including preventative maintenance, wet-cleans, and basic diagnostic troubleshooting, escalating to senior engineers when needed. Disassemble, clean, and rebuild kits as part of kit management quality, and follow standard operating procedures and IP guidelines. Maintain a professional customer-facing presence, keep the work area orderly, and consistently prioritize safety in a physically demanding clean-room environment while using required personal protective equipment.
Location: Japan
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Perform Tier I procedures and preventive maintenance/wet-cleans, requesting assistance when needed.
  • •Assist senior engineers with corrective maintenance.
  • •Disassemble, clean, and rebuild kits as part of kit management quality.
  • •Learn and apply basic diagnostic techniques using documentation and test equipment.
  • •Use established BKM procedures, maintain safety procedures, and provide professional customer service.

Key Requirements

  • •Performs Tier I procedures and preventative maintenance and wet-cleans, seeking assistance when needed.
  • •Assists senior engineers with corrective maintenance as needed.
  • •Uses basic diagnostic techniques and documentation/test equipment to resolve basic technical problems.
  • •Understands how assigned duties relate to the team and how it integrates with others.
  • •Can meet physically demanding clean-room work requirements, including PPE use and safe handling practices.
Skills:CommunicationCustomer serviceSafety focusProblem-solving
Tech Stack:Test equipmentDocumentation

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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Glassdoor: 3.9
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