Helpdesk Associate-ITSM

NTT
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: bachelorsSkills: ["Communication","Customer handling","Independent work","Troubleshooting","Reading comprehension"]

Provide L1 service desk support for reported issues by identifying, prioritizing, and resolving problems via phone, email, and chat. Act as a liaison between customers and internal client infrastructure teams. Apply troubleshooting knowledge across Windows, PC hardware, Internet Explorer, MS Office, and COTS applications, while meeting shift, policy, and customer handling expectations.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
NTT
NTT
3 months ago

Helpdesk Associate-ITSM

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Provide L1 service desk support for reported issues by identifying, prioritizing, and resolving problems via phone, email, and chat. Act as a liaison between customers and internal client infrastructure teams. Apply troubleshooting knowledge across Windows, PC hardware, Internet Explorer, MS Office, and COTS applications, while meeting shift, policy, and customer handling expectations.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide L1 technical guidance to resolve reported problems through phone, email, and chat.
  • •Identify, prioritize, and resolve customer-reported issues as part of the service desk workflow.
  • •Serve as a liaison between customers and departments within the Client Infrastructure.
  • •Apply troubleshooting knowledge of MS Windows, PC hardware, Internet Explorer, MS Office, and COTS applications.
  • •Support issue resolution in a rotational shift environment while following organizational policies and procedures.

Key Requirements

  • •Graduate qualification (Graduate).
  • •1+ years of international calling experience and strong communication skills.
  • •Ability to work independently and adhere to organizational policies and procedures.
  • •Excellent customer handling skills with strong verbal communication.
  • •Comfort working rotational shifts and demonstrate strong English and Polish reading/writing/verbal skills.
Experience:1+ years
Education:Bachelor's
Skills:CommunicationCustomer handlingIndependent workTroubleshootingReading comprehension
Languages:EnglishPolish
Tech Stack:Service DeskITSMPhoneEmailChatMS WindowsPC HardwareInternet ExplorerMS OfficeCOTS applications

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn