NTT

1 month ago

Helpdesk Associate-ITSM

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Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Provide L1 service desk support for reported issues by identifying, prioritizing, and resolving problems via phone, email, and chat. Act as a liaison between customers and internal client infrastructure teams. Apply troubleshooting knowledge across Windows, PC hardware, Internet Explorer, MS Office, and COTS applications, while meeting shift, policy, and customer handling expectations.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide L1 technical guidance to resolve reported problems through phone, email, and chat.
•Identify, prioritize, and resolve customer-reported issues as part of the service desk workflow.
•Serve as a liaison between customers and departments within the Client Infrastructure.
•Apply troubleshooting knowledge of MS Windows, PC hardware, Internet Explorer, MS Office, and COTS applications.
•Support issue resolution in a rotational shift environment while following organizational policies and procedures.

Key Requirements

•Graduate qualification (Graduate).
•1+ years of international calling experience and strong communication skills.
•Ability to work independently and adhere to organizational policies and procedures.
•Excellent customer handling skills with strong verbal communication.
•Comfort working rotational shifts and demonstrate strong English and Polish reading/writing/verbal skills.

Experience:1+ years

Education:Bachelor's

Skills:CommunicationCustomer handlingIndependent workTroubleshootingReading comprehension

Languages:EnglishPolish

Tech Stack:Service DeskITSMPhoneEmailChatMS WindowsPC HardwareInternet ExplorerMS OfficeCOTS applications

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT