Branch Manager

Abu Dhabi Islamic Bank
United Arab Emirates
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditSkills: ["Customer retention","Coaching","Mentoring","Risk control","Leadership"]

Manage the Al Silaa branch and reporting regional branches to drive new business growth and strengthen existing customer relationships. Ensure quality service delivery and efficient operations compliant with Islamic Sharia, with well-controlled risk. Own business acquisition through sales planning, coaching, and customer engagement; oversee service standards, retention, and complaint handling; supervise operational compliance and credit approvals; mentor and develop branch staff and manage profitability and governance.

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Abu Dhabi Islamic Bank
Abu Dhabi Islamic Bank
1 month ago

Branch Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Manage the Al Silaa branch and reporting regional branches to drive new business growth and strengthen existing customer relationships. Ensure quality service delivery and efficient operations compliant with Islamic Sharia, with well-controlled risk. Own business acquisition through sales planning, coaching, and customer engagement; oversee service standards, retention, and complaint handling; supervise operational compliance and credit approvals; mentor and develop branch staff and manage profitability and governance.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Manager level

Key Responsibilities

  • •Drive business acquisition by generating new business via marketing calls and in-branch contacts, setting/monitoring sales plans, and coaching staff for productivity and cross-selling.
  • •Manage service delivery by monitoring service standards, leading customer retention and complaint resolution, and gathering ad-hoc customer feedback.
  • •Oversee operations and support to ensure compliance with ADIB credit and operational policies, support audit readiness, implement process improvements, and handle credit application approvals/recommendations.
  • •Provide proactive mentoring and management for branch staff, including observing/coaching/training, identifying training needs, and appraising scorecard deliverables against targets.
  • •Manage branches in the allocated region to ensure profitability and good governance.

Key Requirements

  • •Detailed knowledge of ADIB’s Retail Banking products and services.
  • •Broad knowledge of ADIB’s Retail Credit and Operational Policies and Procedures.
  • •Specific knowledge of UAE banking practices, regulations, and risks.
  • •Thorough knowledge of regulations issued by the Central Bank of UAE.
  • •Sales, training/presentation, and sales/marketing skills with management information and computer skills.
Skills:Customer retentionCoachingMentoringRisk controlLeadership
Tech Stack:Computer skills

Company Brief

Abu Dhabi Islamic Bank
Abu Dhabi Islamic Bank (ADIB) is a public Islamic bank providing retail, corporate, wealth and investment banking services across the UAE and international markets, offering Sharia-compliant financial products and digital banking solutions.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 1997
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