Agent Education Manager

Decagon
San Francisco, New York
Workplace: OnsiteFull timeUSD 160,000 - 200,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 4-8 yearsSkills: ["Communication","Presentation","Customer focus","Cross-functional collaboration","Strategic thinking"]

Own enablement for strategic accounts, partners, and prospects by teaching them how to build high-performing AI agents with Decagon. Define best practices across AI prompting, agent lifecycle processes, and “what good looks like,” then translate them into hands-on workshops, learning pathways for Decagon University, and scalable digital/training programs. Partner with delivery teams plus Product, Engineering, and PMM to align content with evolving capabilities and build partner enablement and certifications.

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FursaFursa
Decagon
Decagon
1 month ago

Agent Education Manager

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Last checked: 3 hours agoStatus: Live

Job Summary

Own enablement for strategic accounts, partners, and prospects by teaching them how to build high-performing AI agents with Decagon. Define best practices across AI prompting, agent lifecycle processes, and “what good looks like,” then translate them into hands-on workshops, learning pathways for Decagon University, and scalable digital/training programs. Partner with delivery teams plus Product, Engineering, and PMM to align content with evolving capabilities and build partner enablement and certifications.
Location: San Francisco, New York
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Serve as the product expert and enablement lead for a portfolio of strategic accounts and partners, accountable for their readiness to build in the platform.
  • •Design and lead hands-on workshops for high-priority prospects and strategic accounts, including onsite training with executive and technical stakeholders.
  • •Build learning pathways and repeatable programs for Decagon University, and own programs that scale enablement content (e.g., train-the-trainer and digital learning).
  • •Partner with Product, Engineering, and PMM to keep programs aligned with evolving product capabilities.
  • •Build and scale partner enablement programs and certifications for agencies, SIs, and channel partners.

Pay and Benefits

Salary: USD 160,000 - 200,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife InsuranceDisability401kPensionParental LeaveFertility Benefits

Key Requirements

  • •4-8 years in a customer-facing role such as customer success, deployment strategy, solutions consulting, or technical product training, ideally in B2B SaaS.
  • •Experience making complex, technical products feel approachable to a wide range of audiences.
  • •Strong customer presence with exceptional written, verbal, and presentation skills.
  • •Comfort thriving in a fast-paced, ambiguous environment with multiple concurrent priorities.
  • •Experience building or scaling enablement programs for partner/channel/agency audiences, with hands-on delivery experience (plus familiarity with conversational AI/agent platforms is a plus).
Experience:4-8 yearsB2B SaaSCustomer successDeployment strategySolutions consultingTechnical product trainingEnablementConversational AIAgent platforms
Skills:CommunicationPresentationCustomer focusCross-functional collaborationStrategic thinking

Company Brief

Decagon
Builds conversational AI agents and a platform that automates customer support across chat, email, and voice, enabling brands to deliver concierge-level customer experiences at scale.
Industry: AI & Machine Learning
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2023
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor