Lead Business Office Associate in Training

Mentor and coach Business Operations Associates while ensuring smooth day-to-day operations across store departments. Serve as Manager on Duty by directing workflow, resolving transaction questions, handling customer concerns, and maintaining compliance with CarMax standards. Oversee business office tasks including paperwork accuracy for retail sales, appraisals, DMV transactions, and funding documentation, and manage cash operations with safe handling and security protocols. Provide clear customer support and complete required cross-functional training.