Coordinator, Airport Customer Experience Compliance

American Airlines Group
Nashville
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: high_schoolSkills: ["Interpersonal skills","Independent judgment","Ability to multitask","Attention to detail"]

Ensure American Airlines stations meet local, federal, and corporate compliance requirements within the Airports compliance team. Maintain detailed records, investigate irregularities, and present discrepancies to station leadership or escalate to headquarters. Partner with regulatory agencies and internal subject matter experts across areas such as dangerous goods, hazardous waste, FAA/TSA/DOT/FDA, environmental/safety/security/OSHA, and internal controls—while conducting proactive compliance reviews to resolve issues.

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FursaFursa
American Airlines Group
American Airlines Group
1 day ago

Coordinator, Airport Customer Experience Compliance

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Last checked: 10 hours agoStatus: Live

Job Summary

Ensure American Airlines stations meet local, federal, and corporate compliance requirements within the Airports compliance team. Maintain detailed records, investigate irregularities, and present discrepancies to station leadership or escalate to headquarters. Partner with regulatory agencies and internal subject matter experts across areas such as dangerous goods, hazardous waste, FAA/TSA/DOT/FDA, environmental/safety/security/OSHA, and internal controls—while conducting proactive compliance reviews to resolve issues.
Location: Nashville
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Advance station success in the Airport organization through compliance performance reviews and station interactions.
  • •Ensure stations meet local, federal, and corporate mandates, regulations, and directives while maintaining detailed compliance records.
  • •Investigate irregularities, present discrepancies to station leadership, and escalate issues to headquarters as needed.
  • •Interfacing with regulatory agencies and internal subject matter experts across multiple compliance areas (e.g., dangerous goods, hazardous waste, FAA/TSA/DOT/FDA).
  • •Conduct compliance reviews to proactively identify, investigate, and resolve areas of concern, including internal control standards and preventative maintenance compliance.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPet Insurance

Key Requirements

  • •High school diploma or GED equivalency.
  • •Demonstrated leadership with practical coaching experience.
  • •Ability to work varying hours and shifts to meet business requirements.
  • •Intermediate to advanced computer skills using Excel, Word, and PowerPoint.
  • •Ability to fulfill FAA criminal background checks for unescorted access privileges to airport security identification display areas (SIDA), if applicable.
Education:High School
Skills:Interpersonal skillsIndependent judgmentAbility to multitaskAttention to detail
Licenses:Driver’s license
Tech Stack:ExcelWordPowerPoint

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn