LexisNexis Risk Solutions

3 months ago

Customer Enablement Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Designs and delivers scalable onboarding and training programs to help customers adopt and gain value from our products, creating self-service educational content and guiding feature enablement in collaboration with Product and Engineering. Works with Sales and Support to ensure smooth handovers, measure onboarding effectiveness, and drive customer readiness across GUI, API, and batch customers.

Location: Cardiff

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Design and deliver structured onboarding and enablement programmes for GUI, API, and batch customers to accelerate time‑to‑value.
•Create, maintain, and standardise customer education assets, including videos, guides, and best‑practice training materials.
•Drive early product adoption by guiding customers through core features, new functionality, and recommended usage patterns.
•Build and maintain scalable self‑service resources (knowledge bases, FAQs) to enable customers to independently resolve common issues.
•Partner with Product and Engineering to support feature enablement and ensure customer‑ready releases.

Pay and Benefits

Perks:Health InsurancePrivate MedicalPensionLife AssuranceTravel AllowanceDental

Key Requirements

•Exceptional written and verbal communication skills with the ability to explain complex concepts clearly to different audiences.
•Instructional design and delivery skills.
•Ability to translate product features into customer focused use cases.
•Comfortable working with technical concepts and collaborating with Technology teams.
•Excellent organisational skills.

Experience:Risk managementFintechCustomer enablement

Skills:CommunicationInstructional designCustomer orientationTeam collaborationOrganization

Languages:English

Company Brief

LexisNexis Risk Solutions

Provides data, analytics, and technology solutions to help businesses manage risk, detect fraud, comply with regulations, and make decisions across insurance, financial services, government, and commercial sectors.

Industry: RegTech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Public Company

Headquarters: Alpharetta, United States

Website LinkedIn

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LexisNexis Risk Solutions

3 months ago

Customer Enablement Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Cardiff

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Design and deliver structured onboarding and enablement programmes for GUI, API, and batch customers to accelerate time‑to‑value.
•Create, maintain, and standardise customer education assets, including videos, guides, and best‑practice training materials.
•Drive early product adoption by guiding customers through core features, new functionality, and recommended usage patterns.
•Build and maintain scalable self‑service resources (knowledge bases, FAQs) to enable customers to independently resolve common issues.
•Partner with Product and Engineering to support feature enablement and ensure customer‑ready releases.

Pay and Benefits

Perks:Health InsurancePrivate MedicalPensionLife AssuranceTravel AllowanceDental

Key Requirements

•Exceptional written and verbal communication skills with the ability to explain complex concepts clearly to different audiences.
•Instructional design and delivery skills.
•Ability to translate product features into customer focused use cases.
•Comfortable working with technical concepts and collaborating with Technology teams.
•Excellent organisational skills.

Experience:Risk managementFintechCustomer enablement

Skills:CommunicationInstructional designCustomer orientationTeam collaborationOrganization

Languages:English

Company Brief

LexisNexis Risk Solutions

Industry: RegTech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Public Company

Headquarters: Alpharetta, United States

Website LinkedIn