Systems Engineer - Dedicated

Atlas Technica
Austin
Workplace: OnsiteFull timeFunction: IT Operations (Systems/Network Admin)Experience: 2+ yearsSkills: ["Communication","Professionalism","Ownership","Troubleshooting","Documentation"]

Provide dedicated, onsite IT support for users within a client environment, serving as an extension of the Atlas Technica Support team. Manage and resolve ticketed support requests, troubleshooting end-user issues across Windows, Microsoft 365, desktops/laptops, and mobile devices. Maintain and administer Microsoft 365 and core Windows Server/Active Directory components, support identity and endpoint management, and escalate complex issues through proper change-control processes.

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Atlas Technica
Atlas Technica
3 days ago

Systems Engineer - Dedicated

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 9 months ago

Job Summary

Provide dedicated, onsite IT support for users within a client environment, serving as an extension of the Atlas Technica Support team. Manage and resolve ticketed support requests, troubleshooting end-user issues across Windows, Microsoft 365, desktops/laptops, and mobile devices. Maintain and administer Microsoft 365 and core Windows Server/Active Directory components, support identity and endpoint management, and escalate complex issues through proper change-control processes.
Location: Austin
Workplace: Onsite
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Mid level

Key Responsibilities

  • •Provide dedicated onsite IT support and technical assistance to client users.
  • •Manage and resolve support requests through the organization’s ticketing system.
  • •Troubleshoot end-user issues involving Microsoft Windows, Microsoft Office, desktops, laptops, mobile devices, and related peripherals.
  • •Support Microsoft 365 environments and assist with systems administration across Windows Server, Active Directory, Group Policy, identity, access, and endpoint management.
  • •Troubleshoot networking, virtualization, security, and infrastructure-related issues; escalate complex issues and maintain accurate ticket notes and technical documentation.

Key Requirements

  • •2+ years of relevant IT experience in desktop support, systems engineering, systems administration, or a related technical environment.
  • •Strong end-user and desktop support experience across Microsoft Windows, Microsoft Office, and common workplace devices (desktops, laptops, mobile devices).
  • •Experience supporting Microsoft 365, including Exchange Online, SharePoint Online, Microsoft Intune, and Microsoft Entra ID.
  • •Working knowledge of Windows Server, Active Directory, Group Policy, and related systems administration technologies.
  • •Ability to work onsite full-time in Austin, TX.
Experience:2+ yearsManaged service providerFinancial services
Skills:CommunicationProfessionalismOwnershipTroubleshootingDocumentation
Tech Stack:Microsoft WindowsMicrosoft OfficeMicrosoft 365Exchange OnlineSharePoint OnlineMicrosoft IntuneMicrosoft TeamsMicrosoft Entra IDMicrosoft Windows ServerActive DirectoryGroup PolicySophosVMwareHyper-VTCP/IPDNSDHCPVPNRoutingSwitching

Company Brief

Atlas Technica
Managed service provider delivering cloud-first IT, cybersecurity, and managed infrastructure tailored to hedge funds, private equity firms, and alternative investment organizations.
Industry: Professional Services
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: New York, United States
Founded: 2016
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