Supervisor

Samsonite
Hong Kong
Workplace: OnsiteFull timeFunction: SalesSkills: ["Administrative skills","Adaptability","Customer service attitude","Positive mindset","Multitasking"]

Support the Store Manager in driving retail sales performance and ensuring store operations align with brand specifications. Help achieve sales targets using effective selling techniques, deliver excellent customer service, and build long-term customer relationships through after-sales support. Maintain the store’s readiness (cleanliness, lighting, layout, promotional displays, and digital screens) and efficiently collect/update customer information for CRM purposes while embodying company service values.

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FursaFursa
Samsonite
Samsonite
1 day ago

Supervisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Support the Store Manager in driving retail sales performance and ensuring store operations align with brand specifications. Help achieve sales targets using effective selling techniques, deliver excellent customer service, and build long-term customer relationships through after-sales support. Maintain the store’s readiness (cleanliness, lighting, layout, promotional displays, and digital screens) and efficiently collect/update customer information for CRM purposes while embodying company service values.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Assist the Store Manager in driving retail sales performance and ensuring store KPIs are met.
  • •Ensure the store is fit for business and aligned with brand specifications (cleanliness, lighting, layout, promotional displays, and digital screens).
  • •Achieve sales targets using company strategy and effective selling techniques to maximize business potential.
  • •Deliver excellent customer service and retail experience, cultivating customer relationships through effective after-sales service.
  • •Collect and update customer information for CRM purposes and act as a brand ambassador to build relationships with new customers.

Key Requirements

  • •Good administrative skills and strong adaptability.
  • •A customer service attitude and commitment to service values and standards.
  • •Energetic, talkative, pleasant, and outgoing personality.
  • •Ability to work effectively in a fast-paced, challenging, and dynamic environment with a positive mindset.
  • •Good command of spoken and written English and Chinese.
Skills:Administrative skillsAdaptabilityCustomer service attitudePositive mindsetMultitasking
Languages:EnglishChinese

Company Brief

Samsonite
Global luggage and travel goods manufacturer offering suitcases, bags, travel accessories and related products under multiple brands. Operates worldwide through retail, wholesale and e-commerce channels, serving leisure and business travelers.
Industry: Consumer Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Luxembourg, Luxembourg
Founded: 1910
WebsiteLinkedIn