Horizon3.ai

1 day ago

Senior Federal Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Provide advanced technical support to enterprise and federal customers for cloud, networking, and security issues, troubleshooting via phone, email, chat, and remote sessions. Perform root-cause analysis to prevent recurrence, maintain SLAs, and document solutions for knowledge sharing. Assist with deployment and optimization of customer environments, including infrastructure as code and containerized applications. Support FedRAMP and DoD IL4/5/6 environments while mentoring junior team members.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide advanced enterprise technical support via phone, email, chat, and remote sessions across cloud, networking, and infrastructure.
•Diagnose and resolve customer issues using root-cause analysis to prevent recurrence and maintain high availability.
•Collaborate with engineering, product, and sales to escalate and resolve complex technical challenges; document solutions for knowledge sharing.
•Assist with deployment and optimization of customer environments, including guidance on infrastructure as code and containerized applications.
•Monitor and respond to support tickets within SLAs, contributing to continuous improvement and mentoring junior team members.

Travel: Low travel

Pay and Benefits

Salary: USD 102,465 - 126,500 annually

Equity and Bonus:Equity

Perks:Health InsuranceVisionDentalParental LeaveEquity

Key Requirements

•Bachelor's degree in Computer Science, Information Technology, Engineering, or related field (or equivalent professional experience).
•5+ years of technical support, systems administration, or cloud operations experience in an enterprise environment.
•Strong Linux administration skills including server configuration, performance tuning, security hardening, and production troubleshooting.
•Hands-on Docker and containerization experience, including Kubernetes or similar orchestrated environments.
•Experience with cloud platforms (AWS, Azure, or GCP) and Infrastructure as Code (e.g., Terraform, Ansible, or CloudFormation).

Experience:5+ yearsEnterpriseCloud operationsFederalCybersecurity

Education:Bachelor's

Skills:Root cause analysisCustomer supportDocumentationMentoringSelf-learning

Certifications:AWS Certified Solutions ArchitectLinux+

Tech Stack:LinuxDockerKubernetesAWSAzureGCPTerraformAnsibleCloudFormationIaCBashPythonPowerShellWiresharkTcpdumpTCP/IPFirewallsVPNsLoad balancersRBAC

Eligibility

Security Clearance:Top Secret

Company Brief

Horizon3.ai

Builds NodeZero®, an autonomous penetration-testing platform that continuously finds, prioritizes, and verifies exploitable vulnerabilities across on-premises, cloud, and hybrid environments to help organizations reduce security risk.

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2019

Glassdoor: 4.9

Website LinkedIn Glassdoor

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Horizon3.ai

1 day ago

Senior Federal Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide advanced enterprise technical support via phone, email, chat, and remote sessions across cloud, networking, and infrastructure.
•Diagnose and resolve customer issues using root-cause analysis to prevent recurrence and maintain high availability.
•Collaborate with engineering, product, and sales to escalate and resolve complex technical challenges; document solutions for knowledge sharing.
•Assist with deployment and optimization of customer environments, including guidance on infrastructure as code and containerized applications.
•Monitor and respond to support tickets within SLAs, contributing to continuous improvement and mentoring junior team members.

Travel: Low travel

Pay and Benefits

Salary: USD 102,465 - 126,500 annually

Equity and Bonus:Equity

Perks:Health InsuranceVisionDentalParental LeaveEquity

Key Requirements

•Bachelor's degree in Computer Science, Information Technology, Engineering, or related field (or equivalent professional experience).
•5+ years of technical support, systems administration, or cloud operations experience in an enterprise environment.
•Strong Linux administration skills including server configuration, performance tuning, security hardening, and production troubleshooting.
•Hands-on Docker and containerization experience, including Kubernetes or similar orchestrated environments.
•Experience with cloud platforms (AWS, Azure, or GCP) and Infrastructure as Code (e.g., Terraform, Ansible, or CloudFormation).

Experience:5+ yearsEnterpriseCloud operationsFederalCybersecurity

Education:Bachelor's

Skills:Root cause analysisCustomer supportDocumentationMentoringSelf-learning

Certifications:AWS Certified Solutions ArchitectLinux+

Tech Stack:LinuxDockerKubernetesAWSAzureGCPTerraformAnsibleCloudFormationIaCBashPythonPowerShellWiresharkTcpdumpTCP/IPFirewallsVPNsLoad balancersRBAC

Eligibility

Security Clearance:Top Secret

Company Brief

Horizon3.ai

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2019

Glassdoor: 4.9

Website LinkedIn Glassdoor