Customer Success Manager II- Remote

Akamai Technologies
Cambridge
Workplace: RemoteFull timeUSD 100,700 - 181,300 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Organization","Proactive problem-solving","Solutions-focused approach"]

Own the full renewal lifecycle for public sector accounts, from quoting and negotiation through contract closure. Manage accurate renewal forecasting in CRM, track engagement for at-risk accounts, and drive retention. Collaborate with internal teams and distribution partners to expand value through upsell and cross-sell, while supporting process improvements with operations. Use CRM and office productivity tools to manage high-volume portfolios and deadlines.

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Akamai Technologies
Akamai Technologies
1 day ago

Customer Success Manager II- Remote

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own the full renewal lifecycle for public sector accounts, from quoting and negotiation through contract closure. Manage accurate renewal forecasting in CRM, track engagement for at-risk accounts, and drive retention. Collaborate with internal teams and distribution partners to expand value through upsell and cross-sell, while supporting process improvements with operations. Use CRM and office productivity tools to manage high-volume portfolios and deadlines.
Location: Cambridge
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage the full renewal lifecycle, including quoting, negotiation, and contract closure.
  • •Ensure accurate renewal forecasting and tracking within the CRM system.
  • •Foster relationships with internal teams, distribution partners, and external stakeholders.
  • •Identify and act on product upsell and cross-sell opportunities.
  • •Monitor engagement to identify at-risk accounts and mitigate potential churn, collaborating with operations on process improvements.

Pay and Benefits

Salary: USD 100,700 - 181,300 annually
Perks:Health Insurance401kPaid LeaveParental Leave

Key Requirements

  • •Experience in public sector sales, renewals, or account management.
  • •Demonstrated success in technology sales or customer success roles.
  • •Excellent verbal and written communication skills.
  • •Organizational skills to manage high-volume portfolios and deadlines.
  • •Proficiency with CRM software and office productivity tools.
Experience:Public sectorTechnology salesCustomer success
Skills:CommunicationOrganizationProactive problem-solvingSolutions-focused approach
Tech Stack:CRMOffice productivity tools

Company Brief

Akamai Technologies
Provides a global content delivery network (CDN) and cloud services to improve web and application performance, security, and delivery for enterprises, media companies, and cloud providers.
Industry: Cloud Computing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cambridge, United States
Founded: 1998
WebsiteLinkedIn