Thumbtack

1 year ago

Spanish/English (Bilingual-Spanish Support) Premier Support Advocate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Support Spanish-speaking customers and pros by handling inbound requests via phone, chat, SMS, and email in a fast-paced, remote environment. Resolve billing, account, profile, and website/app issues while delivering a warm, high-quality, low-effort “white glove” experience. Maintain strong performance metrics (quality, adherence, efficiency, CSAT, NPS), troubleshoot problems, and de-escalate conflicts. Contribute to weekly training and improvement efforts.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Handle inbound customer requests in Spanish across phone, chat, SMS, and email.
•Navigate account changes, profile updates, billing inquiries, and website/app assistance.
•Troubleshoot and resolve customer inquiries while building trust through effective de-escalation.
•Maintain high-performance metrics including quality, adherence, efficiency, customer satisfaction, and NPS.
•Continuously improve processes and communicate trends; participate in weekly development sessions and training.

Pay and Benefits

Salary: USD 40,100 - 57,800 annually

Key Requirements

•Bilingual and professional Spanish proficiency.
•2+ years of experience in a customer service driven role, preferably in a call center environment.
•Self-motivated and detail oriented.
•Stellar communication and de-escalating skills.
•Ability to maintain a high level of customer focus while balancing customer and company needs.

Experience:2+ yearsCall center

Skills:CommunicationConflict resolutionDe-escalationProblem-solvingCustomer focus

Languages:SpanishEnglish

Tech Stack:PhoneChatSMSEmail

Company Brief

Thumbtack

Provides an online marketplace connecting local service professionals (home improvement, events, lessons, and more) with customers seeking quotes, reviews, and booking tools to hire vetted contractors and providers.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2008

Website LinkedIn

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Thumbtack

1 year ago

Spanish/English (Bilingual-Spanish Support) Premier Support Advocate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Handle inbound customer requests in Spanish across phone, chat, SMS, and email.
•Navigate account changes, profile updates, billing inquiries, and website/app assistance.
•Troubleshoot and resolve customer inquiries while building trust through effective de-escalation.
•Maintain high-performance metrics including quality, adherence, efficiency, customer satisfaction, and NPS.
•Continuously improve processes and communicate trends; participate in weekly development sessions and training.

Pay and Benefits

Salary: USD 40,100 - 57,800 annually

Key Requirements

•Bilingual and professional Spanish proficiency.
•2+ years of experience in a customer service driven role, preferably in a call center environment.
•Self-motivated and detail oriented.
•Stellar communication and de-escalating skills.
•Ability to maintain a high level of customer focus while balancing customer and company needs.

Experience:2+ yearsCall center

Skills:CommunicationConflict resolutionDe-escalationProblem-solvingCustomer focus

Languages:SpanishEnglish

Tech Stack:PhoneChatSMSEmail

Company Brief

Thumbtack

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2008

Website LinkedIn