Spanish/English (Bilingual-Spanish Support) Premier Support Advocate

Thumbtack
United States
Workplace: RemoteFull timeUSD 40,100 - 57,800 annuallyFunction: Communications, PR & CommunityExperience: 2+ yearsSkills: ["Communication","Conflict resolution","De-escalation","Problem-solving","Customer focus"]

Support Spanish-speaking customers and pros by handling inbound requests via phone, chat, SMS, and email in a fast-paced, remote environment. Resolve billing, account, profile, and website/app issues while delivering a warm, high-quality, low-effort “white glove” experience. Maintain strong performance metrics (quality, adherence, efficiency, CSAT, NPS), troubleshoot problems, and de-escalate conflicts. Contribute to weekly training and improvement efforts.

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Thumbtack
Thumbtack
1 year ago

Spanish/English (Bilingual-Spanish Support) Premier Support Advocate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Support Spanish-speaking customers and pros by handling inbound requests via phone, chat, SMS, and email in a fast-paced, remote environment. Resolve billing, account, profile, and website/app issues while delivering a warm, high-quality, low-effort “white glove” experience. Maintain strong performance metrics (quality, adherence, efficiency, CSAT, NPS), troubleshoot problems, and de-escalate conflicts. Contribute to weekly training and improvement efforts.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Handle inbound customer requests in Spanish across phone, chat, SMS, and email.
  • •Navigate account changes, profile updates, billing inquiries, and website/app assistance.
  • •Troubleshoot and resolve customer inquiries while building trust through effective de-escalation.
  • •Maintain high-performance metrics including quality, adherence, efficiency, customer satisfaction, and NPS.
  • •Continuously improve processes and communicate trends; participate in weekly development sessions and training.

Pay and Benefits

Salary: USD 40,100 - 57,800 annually

Key Requirements

  • •Bilingual and professional Spanish proficiency.
  • •2+ years of experience in a customer service driven role, preferably in a call center environment.
  • •Self-motivated and detail oriented.
  • •Stellar communication and de-escalating skills.
  • •Ability to maintain a high level of customer focus while balancing customer and company needs.
Experience:2+ yearsCall center
Skills:CommunicationConflict resolutionDe-escalationProblem-solvingCustomer focus
Languages:SpanishEnglish
Tech Stack:PhoneChatSMSEmail

Company Brief

Thumbtack
Provides an online marketplace connecting local service professionals (home improvement, events, lessons, and more) with customers seeking quotes, reviews, and booking tools to hire vetted contractors and providers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2008
WebsiteLinkedIn