n8n

2 days ago

Senior Support Engineer | Remote | US

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Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Provide best-in-class technical support for n8n users across North America through tickets, chat, and community forums. Diagnose and troubleshoot issues spanning workflow execution, integrations, and performance, and collaborate with engineering to resolve complex challenges. Maintain documentation and knowledge base content, identify recurring issues to improve reliability and UX, and actively contribute by answering community questions and sharing best practices.

Location: California, Florida, New York, Ottawa, Massachusetts, Virginia, New Jersey, Texas

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Provide technical support to users via tickets, chat, and community forums.
•Diagnose and troubleshoot issues across workflow execution, integrations, and performance.
•Collaborate with engineering to escalate and resolve complex technical challenges.
•Create and maintain documentation, FAQs, and knowledge base articles.
•Identify common issues and contribute to product reliability and user experience improvements, including answering community questions.

Pay and Benefits

Perks:EquityRemote WorkHealth InsuranceDentalVision401kLearning BudgetPaid Leave

Key Requirements

•5+ years of experience in a technical support or customer-facing engineering role, with enterprise support experience a plus.
•Be open to an on-call rotation to provide after-hours support.
•Strong understanding of workflow automation, APIs, and integrations.
•Strong networking knowledge including DNS, HTTP/HTTPS, and TCP/IP.
•Good understanding of JavaScript, Node.js, and Docker; Kubernetes experience is a plus.

Experience:5+ yearsWorkflow automationLow-codeAI

Skills:Problem-solvingAttention to detailCommunicationCustomer focusExplaining technical concepts

Languages:English

Tech Stack:JavaScriptNode.jsDockerKubernetesDNSHTTP/HTTPSTCP/IPAPIsIntegrations

Company Brief

n8n

n8n provides a fair‑code workflow automation and orchestration platform that lets technical teams connect apps, build complex automations and integrate AI/LLMs via a visual, node‑based interface; available self‑hosted or cloud‑hosted.

Industry: Developer Tools

Company Size: Medium (51 to 250 employees)

Revenue: USD 25M to 50M

Growth: Growth Stage Startup

Valuation: USD 250M to 500M

Funding: Series B

Headquarters: Berlin, Germany

Founded: 2019

Glassdoor: 4.4

Website LinkedIn Glassdoor

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