Senior Support Engineer | Remote | US

n8n
United States, Toronto, Florida, New York, Ottawa, Massachusetts, Virginia, Colorado, Denver, New Jersey, Texas
Workplace: RemoteFull timeUSD 121,100 - 148,100 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Problem-solving","Attention to detail","Communication"]

Provide technical support to n8n users across tickets, chat, and community forums, diagnosing issues in workflow execution, integrations, and performance. Collaborate with engineering to escalate and resolve complex problems, and build out documentation, FAQs, and knowledge base articles. Identify recurring issues to improve reliability and user experience, and support the community by answering questions and sharing best practices.

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n8n
n8n
1 month ago

Senior Support Engineer | Remote | US

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 minutes agoStatus: Live

Job Summary

Provide technical support to n8n users across tickets, chat, and community forums, diagnosing issues in workflow execution, integrations, and performance. Collaborate with engineering to escalate and resolve complex problems, and build out documentation, FAQs, and knowledge base articles. Identify recurring issues to improve reliability and user experience, and support the community by answering questions and sharing best practices.
Location: United States, Toronto, Florida, New York, Ottawa, Massachusetts, Virginia, Colorado, Denver, New Jersey, Texas
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Provide technical support via tickets, chat, and community forums.
  • •Diagnose and troubleshoot n8n issues across workflow execution, integrations, and performance.
  • •Collaborate with engineering to escalate and resolve complex technical challenges.
  • •Create and maintain documentation, FAQs, and knowledge base articles.
  • •Identify common issues and contribute solutions to improve product reliability and user experience.

Pay and Benefits

Salary: USD 121,100 - 148,100 annually
Equity and Bonus:Equity
Perks:EquityRemote WorkHealth InsuranceDentalVision401kDisability InsuranceLife InsuranceLearning BudgetPaid Leave

Key Requirements

  • •5+ years of experience in a technical support or customer-facing engineering role (enterprise support experience a plus).
  • •Open to participating in a paid on-call rotation for after-hours support.
  • •Strong understanding of workflow automation, APIs, and integrations.
  • •Strong networking knowledge including DNS, HTTP/HTTPS, and TCP/IP.
  • •Good understanding of JavaScript, Node.js, and Docker (Kubernetes experience is a plus).
Experience:Workflow automationLow-codeAI
Skills:Problem-solvingAttention to detailCommunication
Languages:English
Tech Stack:JavaScriptNode.jsDockerKubernetesDNSHTTP/HTTPSTCP/IPAPIsIntegrationsWorkflows

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

n8n
n8n provides a fair‑code workflow automation and orchestration platform that lets technical teams connect apps, build complex automations and integrate AI/LLMs via a visual, node‑based interface; available self‑hosted or cloud‑hosted.
Industry: Developer Tools
Company Size: Medium (51 to 250 employees)
Revenue: USD 25M to 50M
Growth: Growth Stage Startup
Valuation: USD 250M to 500M
Funding: Series B
Headquarters: Berlin, Germany
Founded: 2019
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor