Openlane

1 day ago

Bilingual Automotive Technical Specialist, Claim Resolutions

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Investigate and resolve automotive arbitration claims by combining hands-on diagnostic expertise with evidence-based judgment. Translate inspection reports, photos, and customer descriptions into clear technical assessments, maintain proactive communication, and educate both customers and internal teams on vehicle condition and repair expectations. Work on the Claim Resolutions team as a neutral technical expert, using analytics to identify trends and collaborating with inspection and quality control to improve policy and outcomes.

Location: Toronto, Saskatoon, Richmond, Moncton

Workplace: Hybrid

Employment Type: Full time

Job Function: Data Analytics & Business Intelligence

Seniority: Mid level

Key Responsibilities

•Verify vehicle condition data from inspection reports, confirming accuracy and identifying discrepancies.
•Investigate and resolve customer arbitration claims as a neutral technical expert.
•Communicate proactively with customers to explain the technical basis for resolutions.
•Translate customer descriptions of issues into technical assessments covering mechanical, cosmetic, or title-related concerns.
•Mediate disputes and negotiate repairs or pricing, collaborating with inspection and quality control teams to manage policy and goodwill loss effectively.

Pay and Benefits

Salary: CAD 28 - 33 hourly

Perks:Health InsuranceDentalVision401kRrspPaid Leave

Key Requirements

•Bilingual in English and French.
•Minimum 2 years of hands-on automotive industry experience (e.g., Service Technician, Service Advisor, Damage Estimator, Body Shop).
•Available to work in the EST Time Zone from 8:30 AM–5:00 PM.
•Outstanding customer service orientation with strong communication and de-escalation skills to manage expectations.
•Proficiency using CRM software to manage customer interactions and maintain accurate records.

Experience:2+ yearsAutomotiveCustomer service

Skills:CommunicationCustomer focusConflict resolutionNegotiationTeamwork

Languages:EnglishFrench

Tech Stack:CRM softwareGoogle SuiteSlack

Company Brief

Openlane

Operates an online wholesale vehicle auction and digital remarketing platform serving dealerships, fleet owners, and financial institutions to buy and sell used vehicles via live and online auction services.

Industry: Online Marketplaces

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Atlanta, United States

Founded: 1999

Website LinkedIn

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Openlane

1 day ago

Bilingual Automotive Technical Specialist, Claim Resolutions

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: Toronto, Saskatoon, Richmond, Moncton

Workplace: Hybrid

Employment Type: Full time

Job Function: Data Analytics & Business Intelligence

Seniority: Mid level

Key Responsibilities

•Verify vehicle condition data from inspection reports, confirming accuracy and identifying discrepancies.
•Investigate and resolve customer arbitration claims as a neutral technical expert.
•Communicate proactively with customers to explain the technical basis for resolutions.
•Translate customer descriptions of issues into technical assessments covering mechanical, cosmetic, or title-related concerns.
•Mediate disputes and negotiate repairs or pricing, collaborating with inspection and quality control teams to manage policy and goodwill loss effectively.

Pay and Benefits

Salary: CAD 28 - 33 hourly

Perks:Health InsuranceDentalVision401kRrspPaid Leave

Key Requirements

•Bilingual in English and French.
•Minimum 2 years of hands-on automotive industry experience (e.g., Service Technician, Service Advisor, Damage Estimator, Body Shop).
•Available to work in the EST Time Zone from 8:30 AM–5:00 PM.
•Outstanding customer service orientation with strong communication and de-escalation skills to manage expectations.
•Proficiency using CRM software to manage customer interactions and maintain accurate records.

Experience:2+ yearsAutomotiveCustomer service

Skills:CommunicationCustomer focusConflict resolutionNegotiationTeamwork

Languages:EnglishFrench

Tech Stack:CRM softwareGoogle SuiteSlack

Company Brief

Openlane

Industry: Online Marketplaces

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Atlanta, United States

Founded: 1999

Website LinkedIn