Davies

1 week ago

Home Emergency Team Manager- Evenings (3pm–11pm)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Lead a team of 12–16 Home Emergency handlers in a fast-paced 24/7 emergency contact centre. Own end-to-end handling of emergency repair cases, ensuring vulnerable customers receive timely, compassionate support while resolving escalations and blockers. Drive quality and performance through call listening, case audits, and KPI delivery across telephony, case progression, closures, revenue, and deployment. Collaborate with IT, Operations, and Field Deployment to improve systems and ensure compliance.

Location: United Kingdom

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Lead, coach, and inspire a team of 12–16 Home Emergency handlers.
•Provide ongoing training, support, and development, monitoring performance for quality and productivity.
•Oversee end-to-end handling of emergency repair cases and ensure timely, compassionate support for vulnerable customers.
•Resolve escalations and remove blockers to ensure swift case progression, working cross-functionally to maintain service levels.
•Conduct call listening and case audits, identify trends and improvements, and drive delivery of key KPIs using data insights.

Pay and Benefits

Perks:PensionLife AssuranceFlexible WorkingCycle ToLease CarPaid LeaveEap

Key Requirements

•Experience leading teams in a fast-paced contact centre or operational environment.
•Strong people-leadership skills to motivate and inspire.
•Excellent communication, decision-making, and problem-solving abilities.
•A customer-first mindset with empathy for vulnerable individuals.
•Ability to analyze data, identify trends, and drive performance.

Skills:People leadershipCommunicationDecision-makingProblem-solvingEmpathyData analysisOrganizationAttention to detail

Company Brief

Davies

Davies is a specialist professional services and technology firm delivering claims, underwriting, and risk solutions to insurers, reinsurers, brokers and regulated businesses globally, with major capabilities in claims management, forensics, and digital transformation.

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: City of London, United Kingdom

Founded: 1968

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Davies

1 week ago

Home Emergency Team Manager- Evenings (3pm–11pm)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: United Kingdom

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Lead, coach, and inspire a team of 12–16 Home Emergency handlers.
•Provide ongoing training, support, and development, monitoring performance for quality and productivity.
•Oversee end-to-end handling of emergency repair cases and ensure timely, compassionate support for vulnerable customers.
•Resolve escalations and remove blockers to ensure swift case progression, working cross-functionally to maintain service levels.
•Conduct call listening and case audits, identify trends and improvements, and drive delivery of key KPIs using data insights.

Pay and Benefits

Perks:PensionLife AssuranceFlexible WorkingCycle ToLease CarPaid LeaveEap

Key Requirements

•Experience leading teams in a fast-paced contact centre or operational environment.
•Strong people-leadership skills to motivate and inspire.
•Excellent communication, decision-making, and problem-solving abilities.
•A customer-first mindset with empathy for vulnerable individuals.
•Ability to analyze data, identify trends, and drive performance.

Skills:People leadershipCommunicationDecision-makingProblem-solvingEmpathyData analysisOrganizationAttention to detail

Company Brief

Davies

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: City of London, United Kingdom

Founded: 1968

Glassdoor: 3.8

Website LinkedIn Glassdoor