Director, Product Manager, Retail Bank, Signature Experiences

Discover Financial
New York, Richmond
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Business judgment","Customer obsession","People leadership","Communication","Executive storytelling"]

Lead the digital product strategy for Capital One’s Café experience, shaping how customers and prospects discover, engage, and experience the brand across physical and digital channels. Own a multi-year product roadmap with measurable outcomes, partner across Design, Technology, Analytics, Marketing, Retail, and Operations, and guide Ambassadors’ frontline tools and platforms. Drive a test-and-learn culture while applying technical fluency and people leadership to deliver scalable, resilient products.

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Discover Financial
Discover Financial
4 days ago

Director, Product Manager, Retail Bank, Signature Experiences

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Lead the digital product strategy for Capital One’s Café experience, shaping how customers and prospects discover, engage, and experience the brand across physical and digital channels. Own a multi-year product roadmap with measurable outcomes, partner across Design, Technology, Analytics, Marketing, Retail, and Operations, and guide Ambassadors’ frontline tools and platforms. Drive a test-and-learn culture while applying technical fluency and people leadership to deliver scalable, resilient products.
Location: New York, Richmond
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Director level

Key Responsibilities

  • •Set the product vision and lead the multi-year digital product strategy for the Café experience.
  • •Translate a broad portfolio of opportunities into a roadmap and investment strategy with measurable outcomes.
  • •Build connected physical + digital experiences, including journeys for discovery, engagement, and post-visit engagement.
  • •Evolve Ambassador-facing digital products and platforms, simplifying fragmented experiences and enabling contextual support.
  • •Lead and develop a team of Product Managers and Project Managers, partnering across the enterprise and influencing executive priorities.

Key Requirements

  • •Bachelor's degree.
  • •5 years of Product Management experience.
  • •3 years of people management experience.
  • •Technical fluency partnering with engineering leaders on architecture, platform strategy, and resiliency.
  • •Experience using data, customer research, and experimentation to make product decisions and prioritize investments.
Experience:5+ years
Education:Bachelor's
Skills:Business judgmentCustomer obsessionPeople leadershipCommunicationExecutive storytelling

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn