Entry LEVEL CUSTOMER SERVICE

Qureos
New York
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Customer orientation","Problem-solving","Adaptability"]

Provide customer support for product questions and service promotions by responding via phone, email, and chat. Resolve issues, maintain accurate customer interaction records in company systems, and escalate complex problems to the right departments to ensure fast resolution. Collaborate with teammates to improve customer experience and service processes, while participating in ongoing training to build product knowledge and strengthen customer service skills.

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FursaFursa
Qureos
Qureos
3 days ago

Entry LEVEL CUSTOMER SERVICE

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Provide customer support for product questions and service promotions by responding via phone, email, and chat. Resolve issues, maintain accurate customer interaction records in company systems, and escalate complex problems to the right departments to ensure fast resolution. Collaborate with teammates to improve customer experience and service processes, while participating in ongoing training to build product knowledge and strengthen customer service skills.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond promptly to customer inquiries via phone, email, and chat with clear communication.
  • •Assist customers with product-related questions and resolve issues by providing information on services and promotions.
  • •Maintain accurate records of customer interactions and transactions in company database systems.
  • •Identify and escalate complex issues to appropriate departments to ensure swift resolution.
  • •Collaborate with team members to improve customer experience and service processes based on feedback and observations.

Key Requirements

  • •Strong verbal and written communication skills with a customer-oriented attitude.
  • •Ability to handle inquiries and complaints calmly and professionally.
  • •Proficiency in using computers and customer management software; CRM familiarity is a plus.
  • •A positive attitude and willingness to learn and adapt in a fast-paced environment.
  • •Strong problem-solving skills with the ability to think critically and decide quickly.
Skills:CommunicationCustomer orientationProblem-solvingAdaptability

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn