Assistant Manager, Front Office (Mauritius, MU)

Kerzer International
Mauritius
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 4-5 yearsEducation: high_schoolSkills: ["Leadership","Communication","Interpersonal skills","Problem-solving","Organizational/time management"]

Support the Front Office Manager in running daily reception, concierge, guest relations, and bell services to deliver exceptional guest experiences. Oversee seamless check-in/out, supervise and coach front office associates, handle complaints and special requests, and coordinate VIP/group arrivals and events. Manage room inventory and allocations to maximize revenue, ensure compliance with luxury hospitality standards, run daily briefings, and partner cross-departmentally while monitoring front office cash, billing accuracy, and operational KPIs.

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Kerzer International
Kerzer International
2 days ago

Assistant Manager, Front Office (Mauritius, MU)

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Last checked: 8 hours agoStatus: Live

Job Summary

Support the Front Office Manager in running daily reception, concierge, guest relations, and bell services to deliver exceptional guest experiences. Oversee seamless check-in/out, supervise and coach front office associates, handle complaints and special requests, and coordinate VIP/group arrivals and events. Manage room inventory and allocations to maximize revenue, ensure compliance with luxury hospitality standards, run daily briefings, and partner cross-departmentally while monitoring front office cash, billing accuracy, and operational KPIs.
Location: Mauritius
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Assist in managing daily front office operations across reception, concierge, guest relations, and bell services.
  • •Ensure seamless check-in and check-out experiences for all guests.
  • •Supervise, coach, and motivate front office team members to deliver exceptional service.
  • •Handle guest complaints, feedback, and special requests promptly and professionally.
  • •Monitor room inventory, allocation, occupancy, and front office cash handling and billing accuracy to support revenue and departmental goals.

Key Requirements

  • •Diploma or degree in hospitality management, hotel management, or a related field.
  • •Minimum 4 to 5 years of front office experience in a hotel, resort, or luxury hospitality environment.
  • •At least 2 years of experience in a supervisory or leadership role.
  • •Strong knowledge of front office operations, guest relations, and hotel procedures.
  • •Experience with a Property Management System (PMS) such as Opera, plus proficiency in Microsoft Office.
Experience:4-5 yearsLuxury hospitalityHotelResort
Education:High School in Hospitality Management, Hotel Management, or a related field
Skills:LeadershipCommunicationInterpersonal skillsProblem-solvingOrganizational/time management
Tech Stack:Property Management Systems (PMS)OperaMicrosoft OfficeForbesLQA

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn