Support Engineer (L1)

NTT
Chennai
Workplace: OnsiteFull timeFunction: Product ManagementSkills: ["Incident triage","Severity classification","Runbook execution","Incident communication","Ticket management"]

Provide L1 support for production data and analytics services, including ADF, Azure SQL, Databricks, Snowflake, and PBI. Operate within a 24x7 rotating-shift support model, monitor production data pipelines continuously, and perform initial incident triage with severity classification. Run documented runbooks and standard recovery procedures, maintain incident communications and ticket updates, and escalate unresolved issues to Level 2 with relevant diagnostic context.

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FursaFursa
NTT
NTT
5 months ago

Support Engineer (L1)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Provide L1 support for production data and analytics services, including ADF, Azure SQL, Databricks, Snowflake, and PBI. Operate within a 24x7 rotating-shift support model, monitor production data pipelines continuously, and perform initial incident triage with severity classification. Run documented runbooks and standard recovery procedures, maintain incident communications and ticket updates, and escalate unresolved issues to Level 2 with relevant diagnostic context.
Location: Chennai
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Support ADF, Azure SQL, Databricks, Snowflake, and Power BI in production environments.
  • •Work in a 24x7 rotating-shift support model.
  • •Monitor production data pipelines on a 24x7 basis.
  • •Perform initial incident triage and severity classification.
  • •Execute runbooks and recovery procedures; manage incident communications and escalate unresolved incidents to Level 2 with diagnostic context.

Key Requirements

  • •Support ADF, Azure SQL, Databricks, Snowflake, and Power BI in production environments.
  • •Operate effectively in a 24x7 support model with rotating shifts.
  • •Monitor production data pipelines continuously on a 24x7 basis.
  • •Perform initial incident triage and severity classification.
  • •Execute documented runbooks and standard recovery procedures.
Skills:Incident triageSeverity classificationRunbook executionIncident communicationTicket management
Tech Stack:ADFAzure SQLDatabricksSnowflakePower BIPBI

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn