NTT

4 months ago

Support Engineer (L1)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide L1 support for production data and analytics services, including ADF, Azure SQL, Databricks, Snowflake, and PBI. Operate within a 24x7 rotating-shift support model, monitor production data pipelines continuously, and perform initial incident triage with severity classification. Run documented runbooks and standard recovery procedures, maintain incident communications and ticket updates, and escalate unresolved issues to Level 2 with relevant diagnostic context.

Location: Chennai

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Entry level

Key Responsibilities

•Support ADF, Azure SQL, Databricks, Snowflake, and Power BI in production environments.
•Work in a 24x7 rotating-shift support model.
•Monitor production data pipelines on a 24x7 basis.
•Perform initial incident triage and severity classification.
•Execute runbooks and recovery procedures; manage incident communications and escalate unresolved incidents to Level 2 with diagnostic context.

Key Requirements

•Support ADF, Azure SQL, Databricks, Snowflake, and Power BI in production environments.
•Operate effectively in a 24x7 support model with rotating shifts.
•Monitor production data pipelines continuously on a 24x7 basis.
•Perform initial incident triage and severity classification.
•Execute documented runbooks and standard recovery procedures.

Skills:Incident triageSeverity classificationRunbook executionIncident communicationTicket management

Tech Stack:ADFAzure SQLDatabricksSnowflakePower BIPBI

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT