Thumbtack

4 months ago

Manager, Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Lead a team of 8–10 Success Associates in driving customer retention and growth for high-demand home services customers. Coach your team to resolve service inquiries and requests across phone, chat, SMS, and email, while helping customers extract maximum value from Thumbtack. Partner closely with internal product teams by acting as a bridge between customers and Thumbtack, delivering feedback and improving customer outcomes.

Location: Philippines

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Oversee a team of 8–10 Success Associates working directly with customers and tied to revenue goals.
•Coaching your team to handle customer requests and service inquiries across phone, chat, SMS, and email.
•Manage top customers in high-demand areas to drive long-term retention and growth.
•Become an expert in the Thumbtack product and clearly articulate how it helps customers complete their projects.
•Act as a bridge between customers, pros, and internal product teams by providing feedback to improve the experience.

Key Requirements

•Minimum 5+ years of experience in customer success, sales, account management, consulting, leadership, or similar customer-facing roles.
•Proven ability to manage a portfolio of accounts, build strong customer relationships, and deliver customer-centric solutions tied to KPIs.
•Demonstrated ability to effectively manage, prioritize, and maximize time and effort.
•Strong interest in technology, with curiosity and eagerness to build and learn.
•Exceptional verbal and written communication skills.

Experience:5+ years

Skills:CommunicationLeadershipRelationship managementCross-functional collaborationTime management

Tech Stack:AI

Company Brief

Thumbtack

Provides an online marketplace connecting local service professionals (home improvement, events, lessons, and more) with customers seeking quotes, reviews, and booking tools to hire vetted contractors and providers.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2008

Website LinkedIn

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Thumbtack

4 months ago

Manager, Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Philippines

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Oversee a team of 8–10 Success Associates working directly with customers and tied to revenue goals.
•Coaching your team to handle customer requests and service inquiries across phone, chat, SMS, and email.
•Manage top customers in high-demand areas to drive long-term retention and growth.
•Become an expert in the Thumbtack product and clearly articulate how it helps customers complete their projects.
•Act as a bridge between customers, pros, and internal product teams by providing feedback to improve the experience.

Key Requirements

•Minimum 5+ years of experience in customer success, sales, account management, consulting, leadership, or similar customer-facing roles.
•Proven ability to manage a portfolio of accounts, build strong customer relationships, and deliver customer-centric solutions tied to KPIs.
•Demonstrated ability to effectively manage, prioritize, and maximize time and effort.
•Strong interest in technology, with curiosity and eagerness to build and learn.
•Exceptional verbal and written communication skills.

Experience:5+ years

Skills:CommunicationLeadershipRelationship managementCross-functional collaborationTime management

Tech Stack:AI

Company Brief

Thumbtack

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2008

Website LinkedIn