Senior AJOC Support Engineer

GovCIO
United States
Workplace: OnsiteFull timeUSD 82,000 - 90,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 6-9 yearsEducation: high_schoolSkills: ["Leadership","Ticket management","Service performance evaluation","Technical leadership","Problem resolution","Service optimization"]

Provide technical and leadership support for AJOC major IT field support services, establishing goals and plans to meet project objectives. Direct and manage AJOC support activities, overseeing federal and contractor end-user support using TSA systems. Ensure support engineers complete required training and deliver deskside and mobility support, deployment services, O&M, asset inventory assistance, and video conferencing/A-V operations, including local cabling.

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FursaFursa
GovCIO
GovCIO
2 days ago

Senior AJOC Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 28 minutes agoStatus: Live

Job Summary

Provide technical and leadership support for AJOC major IT field support services, establishing goals and plans to meet project objectives. Direct and manage AJOC support activities, overseeing federal and contractor end-user support using TSA systems. Ensure support engineers complete required training and deliver deskside and mobility support, deployment services, O&M, asset inventory assistance, and video conferencing/A-V operations, including local cabling.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Provide technical and management leadership for major IT field support services for AJOC, establishing goals and plans aligned to project objectives.
  • •Direct and control AJOC support activities, with overall responsibility for management, methods, and staffing to meet technical requirements.
  • •Oversee technical support for federal, contractor, and detail employees using TSA Systems, ensuring appropriate staffing resources.
  • •Ensure support engineers complete mandatory and job-related training.
  • •Direct IT field services tasks including deskside support, mobility support, deployment services, operations and maintenance (O&M), asset inventory assistance, and video conferencing and A/V O&M with local on-site cabling.

Pay and Benefits

Salary: USD 82,000 - 90,000 annually

Key Requirements

  • •High school diploma with 6–9 years of commensurate experience in IT support field services.
  • •6+ years of IT support experience.
  • •Holds appropriate personnel clearance levels to access classified systems; Clearance required: US citizenship to attain and maintain a DHS/TSA clearance.
  • •Expert-level IT field support and leadership for complex service request fulfillment and network/computer systems administration across multiple operating systems.
  • •Advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies.
Experience:6-9 yearsIT support
Education:High School
Skills:LeadershipTicket managementService performance evaluationTechnical leadershipProblem resolutionService optimization
Languages:English
Tech Stack:TSA Systems

Eligibility

Nationality:US National
Security Clearance:DHS/TSA clearance

Company Brief

GovCIO
Provides IT modernization, cloud, cybersecurity, data analytics, and managed services to U.S. federal civilian and defense agencies, delivering technology solutions and mission support to improve government operations and security.
Industry: Professional Services
Growth: Established Company
Headquarters: Herndon, United States
WebsiteLinkedIn