Provider Operations & Strategy Lead

Sailor Health
United States
Workplace: OnsiteFull timeFunction: Strategy & Corporate DevelopmentSkills: ["Problem-solving","Organization","Communication","Coaching","Strategic thinking"]

Own provider operations for a fast-growing geriatric mental health organization. You’ll represent provider pain points across product, engineering, and clinical; run day-to-day provider support operations; and build scalable systems and AI support agents to handle 10x volume. Draft and enforce operational policies, manage provider churn-risk conversations, close the feedback loop via NPS, and coach the provider support team alongside Clinical leadership.

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FursaFursa
Sailor Health
Sailor Health
1 month ago

Provider Operations & Strategy Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own provider operations for a fast-growing geriatric mental health organization. You’ll represent provider pain points across product, engineering, and clinical; run day-to-day provider support operations; and build scalable systems and AI support agents to handle 10x volume. Draft and enforce operational policies, manage provider churn-risk conversations, close the feedback loop via NPS, and coach the provider support team alongside Clinical leadership.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Strategy & Corporate Development
Seniority: Manager level

Key Responsibilities

  • •Represent provider pain points across product, engineering, and clinical stakeholders.
  • •Manage day-to-day operations for the clinical/provider support function, including escalations and scaled systems/protocols.
  • •Build support into scalable infrastructure and develop AI support agents with engineering; own the support product.
  • •Draft and roll out operational policies covering areas like payroll, holidays, and patient no-shows.
  • •Coach and manage the provider support team to improve ticket quality, tone, and resolution speed; handle provider churn-risk conversations and feedback loop.

Pay and Benefits

Perks:Health InsuranceDentalVisionPaid LeaveEquityHsaMeal Allowance

Key Requirements

  • •3+ years of experience, ideally in prior ops or product work at a fast-growing startup, or consulting/finance experience.
  • •Thrives in ambiguity by structuring messy problems into repeatable systems.
  • •Strong organization and ability to manage time-sensitive tasks proactively.
  • •Direct, high-stakes communication with external providers who may be at risk of churn.
  • •People management instinct—coaching to the specific output gap and improving others’ performance.
Skills:Problem-solvingOrganizationCommunicationCoachingStrategic thinking
Tech Stack:ClaudeChatGPTZoom

Company Brief

Sailor Health
Sailor Health is a digital health company delivering virtual healthcare services and care management solutions, focused on improving patient access, coordination, and outcomes through telemedicine and integrated care programs.
Industry: HealthTech
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