Lucid Motors

1 month ago

Sr. Service Advisor - Richmond, VA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Service-oriented role providing exemplary customer service throughout the vehicle service process, coordinating with technicians, documenting concerns, explaining service options, and ensuring high CSI through accurate check-ins, inspections, and timely communications.

Location: Richmond

Workplace: Onsite

Employment Type: Full time

Job Function: Consulting & Advisory

Seniority: Mid level

Key Responsibilities

•Provide excellent customer service to clients and ensure a superior customer experience throughout the service process
•Conduct comprehensive inspections and check-in processes for customer vehicles, reporting damage or wear
•Document transport damage on PDI vehicles and process through internal channels for proper documentation
•Coordinate loaner vehicle agreements and arrange Lyft rides as needed
•Uphold the Customer Satisfaction Index KPI and ensure customers are delighted with service quality

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability InsurancePaid Leave401kEquity

Key Requirements

•2-5 years' automotive experience and training in a Service Advisor or Front of House customer-facing role
•Excellent interpersonal skills with a compassionate and patient demeanor
•Strong problem-solving and creative thinking abilities
•Ability to articulate and document details to ensure smooth workflow
•Proficiency with Microsoft Office and ability to learn proprietary DMS software

Experience:2-5 yearsAutomotive

Skills:Customer serviceCommunicationProblem-solvingDocumentationDms software

Licenses:Driver's license

Languages:English

Tech Stack:Microsoft OfficeDocuSignDMSBOLCPR training

Company Brief

Lucid Motors

Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.

Industry: Electric Vehicles

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Newark, California, United States

Founded: 2007

Website LinkedIn

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Lucid Motors

1 month ago

Sr. Service Advisor - Richmond, VA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Richmond

Workplace: Onsite

Employment Type: Full time

Job Function: Consulting & Advisory

Seniority: Mid level

Key Responsibilities

•Provide excellent customer service to clients and ensure a superior customer experience throughout the service process
•Conduct comprehensive inspections and check-in processes for customer vehicles, reporting damage or wear
•Document transport damage on PDI vehicles and process through internal channels for proper documentation
•Coordinate loaner vehicle agreements and arrange Lyft rides as needed
•Uphold the Customer Satisfaction Index KPI and ensure customers are delighted with service quality

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability InsurancePaid Leave401kEquity

Key Requirements

•2-5 years' automotive experience and training in a Service Advisor or Front of House customer-facing role
•Excellent interpersonal skills with a compassionate and patient demeanor
•Strong problem-solving and creative thinking abilities
•Ability to articulate and document details to ensure smooth workflow
•Proficiency with Microsoft Office and ability to learn proprietary DMS software

Experience:2-5 yearsAutomotive

Skills:Customer serviceCommunicationProblem-solvingDocumentationDms software

Licenses:Driver's license

Languages:English

Tech Stack:Microsoft OfficeDocuSignDMSBOLCPR training

Company Brief

Lucid Motors

Industry: Electric Vehicles

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Newark, California, United States

Founded: 2007

Website LinkedIn